Kennedy Bland
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Mobile Expert
T-Mobile
02.2022 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Developed comprehensive test plans to ensure app functionality, leading to decrease in post-launch issues.
- Developed strong rapport with clientele through consistent communication and genuine interest in their needs.
- Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
Pharmacy Technician
CVS Pharmacy
09.2021 - 02.2022
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Representative
Walgreens
11.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Medical Assistant
Alliance Health Care Institute
Milwaukee, WISome College (No Degree) - Human Resource Management
Milwaukee Area Technical College
Milwaukee, WI 08.2024 - 05.2027
High School Diploma -
Milwaukee Public Schools
Milwaukee, WI05-2021
Skills
Team Collaboration
Medication Dispensing
Drug safety
Patient confidentiality
Product Knowledge
Active Listening
Data Entry
Customer Relations
Certification
Medical Assistant, Alliance Healthcare Institute - October 2024-November 2024
Timeline
Medical Assistant, Alliance Healthcare Institute - October 2024-November 2024
11-2024
Some College (No Degree) - Human Resource Management
Milwaukee Area Technical College
08.2024 - 05.2027
Mobile Expert
T-Mobile
02.2022 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - 02.2022
Customer Service Representative
Walgreens
11.2020 - 04.2021
Medical Assistant
Alliance Health Care Institute
High School Diploma -
Milwaukee Public Schools
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