Sylvia Olivas

• Educated and advised participants on complex processes, procedures, and options using consultative communication and structured guidance.

• Built trust with prospective customers by engaging in conversation and offering assistance.

• Managed high-volume participant interactions, addressing advanced inquiries and concerns to ensure high satisfaction rates.

• Conducted successful sampling events with great planning and precise execution of demonstration plans.

• Demonstrated and explained products, methods and services to persuade customers to purchase products or use services.

• Maintained cleanliness of work areas during demonstrations. while working and returned items to correct locations following demonstrations.

• Demonstrated products and services persuasively, resulting in increased customer purchases and service utilization.

• Trained new team members on best practices for product demonstrations and customer interactions.

• Managed candidate/patient documentation to ensure compliance with HIPAA, data security, and institutional protocols, safeguarding patient information.

• Executed accurate labeling and systematic updates of patient sample records, contributing to reliable and efficient processing of diagnostic tests.

• Adhered to OSHA guidelines regarding disposal of biohazardous waste materials.

• Assisted in onboarding, training, and evaluating new staff members on standard operating procedures and best practices.

• Helped clinical staff with urgent diagnostic needs, prioritizing STAT tests.

• Maintained high standards of patient care and confidentiality in fast-paced clinical setting, ensuring trust and safety for patients.