Sylvia Pless

Answer customer questions, demonstrate products and offers suggestion that relate to design and usage of product.

Answer phone take messages and always follow up with customers.

Keep current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminar.

Participate in the In-Home Program which involves obtaining leads from store customers.

• Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Coached and developed store associates through formal and informal interactions.

• Incharge of overall store operations/ staffing needs.
• Manage Weekley inventory / Insured cash was managed efficiently.
• Trained and supervised managers and employees. 
• Strong skills with customer relations and employee problems.
• Ensured all paperwork/ procedural transactions completed accurately in to company policies.

• Assisted store manager in running and supervising a $13 million Big Box store.
• Coordination of 111-140 employees and 9 managers.
• Created a fun and profitable store, outstanding customer service, sales generated, floor coverage, visual presentation, personality trained and developed staff.

• Manged store to meet and exceed all sales targets and goals set by the company.
• Trained new associates and assistant managers in all visual standards/ policies and procedures. 
• Assisted store manager with the writing and execution of employees reviews. 
• Responsible for overseeing, planning, and executing of all visual moves and sale sets.