Sylvia Regina Ferreira Sardinha

• Led housekeeping operations to ensure optimal cleanliness and guest satisfaction.
• Developed and implemented training programs for housekeeping staff to enhance service quality.
• Streamlined inventory management processes for cleaning supplies, improving efficiency and reducing waste.
• Collaborated with management to establish and uphold housekeeping standards in alignment with brand expectations.
• Improved the score by 26 points in the MGS Qualtrics.
• Revenue and expense monitoring.
• Budget management.

• Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel,
• Forecasting payroll
• Guest service management
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Reduced staff turnover by providing ongoing training, support, and mentorship
• 865 rooms

• Supervised housekeeping operations to ensure quality standards and operational efficiency.

• Recruited, trained, mentored, and evaluated staff to improve performance and service quality.

• Created employee schedules and assigned workloads based on occupancy and business needs.

• Managed inventory, ordered supplies, and controlled departmental resources and budgets.

• Coordinated with front desk and maintenance teams to promptly resolve guest requests and facility issues.

• Handled customer concerns professionally, improving guest satisfaction and retention.

• Enforced safety procedures and trained staff on proper equipment operation.

• Implemented quality assurance processes and monitored performance to drive continuous improvement.

• Analyzed operational data and streamlined processes to increase productivity and reduce costs.

• Excellent results in guest service
• Worked with the maintenance team and general manager remodeling 5 floors.
• Oversee operation of housekeeping, setting up the goals for improvement accordingly to guest surveys and training the team to deliver the best results; won the recognition of the year (2023) for excellence in guest satisfaction for Marriott.
• Ability to follow the score and share with the team ways to improve the guest satisfaction with a smooth operation with a teamwork, love and care making everyone proud.
• Organizing the supplies, ordering accordingly to the budget: inspecting rooms and training supervisors to the best results also with an intention of smooth operation, organization, cleanliness and teamwork.
• Oversees Housekeeping Operations and Budgets following forecast and occupied
• Managed staff of 100 housekeepers.

• Managed team productivity and workflow to exceed quality standards.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Communicated repair needs to maintenance staff.
• Completed schedules, shift reports, and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Evaluated employee performance and developed improvement plans.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.

• Briefing housekeeping staff, front office on a daily basis
• Follow up and track linen inventory monthly
• Resolve conflicts and guests ´problems
• Train new hires in housekeeping procedures
• Plan, organize and direct team members to ensure high customer satisfaction
• Inspect guest rooms and public places within the hotel to ensure cleanliness
• Avoid to have guest complaints with a coaching with the team, if happen respond immediately
• Train new and existing employees in training procedures and upgrades
• Plan and facilitate team member meetings
• Evaluate condition of furniture, fixtures and decor and make appropriate changes
• Streamlined weekly cleaning schedule for 80 employees.

• Plan, organize and direct team members to ensure high customer satisfaction
• Inspect guest rooms and public places within the hotel to ensure cleanliness
• Avoid to have guest complaints with a coaching with the team, if happen respond immediately
• Follow up and track linen inventory monthly
• Train new and existing employees in training procedures and upgrades
• Plan and facilitate team member meetings
• Evaluate condition of furniture, fixtures and decor and make appropriate changes and repairs
• Briefing housekeeping staff on a daily basis
• Resolve conflicts and guests ´problems
• Completed financial tasks by estimating costs and preparing and managing budgets.

• Managed team productivity and workflow to exceed quality standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Communicated repair needs to maintenance staff.
• Completed schedules, shift reports, and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Evaluated employee performance and developed improvement plans.