Sylvia Riddle
Bucksport,ME
Summary
Results-driven Project Coordinator with a strong track record at Versant Power, managing over 150 solar field projects annually. Highly skilled in Smartsheet and change management, leading to enhanced project efficiency and team collaboration. Acknowledged for exceptional conflict resolution and relationship-building abilities, embodying a commitment to servant leadership and innovation in project management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Versant Power
11.2022 - Current
- Managed 150+ solar field development projects annually
- Automated Smartsheet project trackers to increase efficiency, track project and budget payment milestones
- Designed a Smartsheet process for reducing overdue milestone project payments
- Opened lines of communication with distributed contractors and central teams to ensure project milestones are met, solar site study timelines are delivered and project trackers are available to legal and management
- Managed 4 +Million dollar projects and milestone tracking including change requests, invoicing, and billing
- Authored process and training guides for interdepartmental education
- Trained co-workers on the processes for Maine Public Utilities Commission power generation regulations
- Hosted daily project scope and study result meetings
- Authored the distributed generation section of the company website and interconnection documents
- Currently, managing the web page development for the Distributed Generation department
- Piloted SCRUM processes to efficiently distribute the workload and project tracking
- Received award for excellence in developer conflict management
- Identified errors in internal legal documents
- Advocated to personally attend project site visits for a better understanding of work output
- This helped with understanding the engineering and technical output of the projects
Department Manager
Walmart
Ellsworth, ME
11.2021 - 11.2022
- Led my Digital Shopper team in meeting corporate goals for speed and accuracy
- Consistently meet deadlines in advance
- Increased customer satisfaction ratings by improving team morale with training opportunities
- Completed performance reviews and HR related tasks
- Customer outreach increasing Walmart plus memberships
Customer Service Representative
Eastern Account Systems
Danbury, CT
08.2018 - 11.2021
- Exceeded company metrics for payment receipt and account curing
- Improved customer relations by providing excellent customer service, successfully retaining the customer when they wanted to cancel a service.
- Received a promotion to trainer
Education
Associate in Science (AS) - Clinical Psychology
Gateway Community College
New Haven, CTSkills
- Project Management
- Smartsheet
- ASANA
- SCRUM
- Change Management
- Docusign
Certification
- Certified Associate in Project Management (CAPM), 2022
- Inclusive Leadership Certificate, 2022
- Spot Award - Conflict Management, 2024
References
References available upon request.
Timeline
Project Coordinator
Versant Power
11.2022 - Current
Department Manager
Walmart
11.2021 - 11.2022
Customer Service Representative
Eastern Account Systems
08.2018 - 11.2021
Associate in Science (AS) - Clinical Psychology
Gateway Community College
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