Sylvia Rosales
Grand Prairie,TX
Summary
Proven Quality Assurance Analyst with a track record of enhancing team success and productivity at Bank of America. Skilled in quality processes and data analysis, adept at mentoring with a focus on compliance and efficiency. Demonstrated ability to manage high-stress situations, ensuring project alignment and stakeholder satisfaction.
Overview
15
15
years of professional experience
Work History
Administrative Case Processor
Abba Staffing & Consulting
Bedford, TX
10.2024 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing.
Quality Assurance Analyst
Bank of America
08.2009 - 12.2018
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Dispatcher
915 Hotshot Services LLC
Grand Prairie, TX
12.2022 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Diploma - Basics
Fabens High School
Fabens, TX05.2004
Skills
- Quality assurance
- Quality processes
- Data analyst
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Administrative Case Processor
Abba Staffing & Consulting
10.2024 - Current
Dispatcher
915 Hotshot Services LLC
12.2022 - 01.2024
Quality Assurance Analyst
Bank of America
08.2009 - 12.2018
Diploma - Basics
Fabens High School