SYLVIA ROYBAL
Bellflower,CA
Summary
Dynamic leader with a proven track record at Walmart, adept in enhancing team productivity and customer satisfaction through innovative solutions and effective problem-solving. Skilled in workload management and motivational techniques, achieving significant improvements in employee performance and operational efficiency. Expertise in complex problem-solving and staff development, fostering a culture of accountability and continuous improvement. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience in Retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
08.2023 - 09.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Machine Operator Assembler
Moeller Manufacturing and Supply
09.2019 - 09.2021
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
Machine Operator Assembler
Bristol Industries
06.2018 - 08.2019
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Maintained equipment performance by lubricating and cleaning components.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
- Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
Academy Department Manager
Wal-Mart Supercenter
02.2015 - 05.2018
- Aligned department goals with school-wide objectives by actively participating in administration meetings.
- Oversaw scheduling of classes within the department, balancing faculty workload while meeting diverse student needs.
- Established partnerships with local businesses and community groups to provide students with real-world experiences relevant to their studies.
- Created assessment tools to measure student progress, utilizing data-driven techniques for continuous improvement in instruction.
- Promoted a positive learning environment by establishing clear expectations and enforcing consistent discipline policies.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
- Managed retail store communications, ensuring consistent messaging across all channels.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Developed strong relationships with customers by providing excellent service at farmers markets and other retail outlets.
- Liaised with local law enforcement agencies to share information about known criminals targeting retail establishments.
- Boosted overall efficiency through the implementation of new technology solutions tailored to retail management needs.
Education
GED -
Carson High School
Carson, CASkills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Remote Team Management
- Employee Scheduling
- Staff Development
- Performance Coaching
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
- Supervised team of 34 staff members.
Certification
I hold a National Registry of Food Safety Professionals Food Safety Manager certification,which is in alignment with the Conference for Food Protection standards. This certification has equipped me with the necessary expertise to uphold stringent food and safety protocols and standards, a crucial aspect in the retail industry.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader Manager
Walmart
08.2023 - 09.2024
Machine Operator Assembler
Moeller Manufacturing and Supply
09.2019 - 09.2021
Machine Operator Assembler
Bristol Industries
06.2018 - 08.2019
Academy Department Manager
Wal-Mart Supercenter
02.2015 - 05.2018
I hold a National Registry of Food Safety Professionals Food Safety Manager certification,which is in alignment with the Conference for Food Protection standards. This certification has equipped me with the necessary expertise to uphold stringent food and safety protocols and standards, a crucial aspect in the retail industry.
GED -
Carson High School
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