Sylvia Saenz

Tracked and recorded invoices while upholding meticulous expense records for financial accountability.

• Collaborated in formulating office policies aimed at streamlining operations and increasing workforce efficiency.
• Facilitated training for new administrative staff on office procedures to enhance team collaboration.
• Welcomed students. faculty, parents and visitors with professionalism, ensuring a positive first impression.
• Facilitated clerical operations by managing document copying, faxing, and filing tasks.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Entered and maintained on a daily basis, student Counseling, student Accommodated and Proctored Testing information and appointment scheduling.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks as needed.
• Built and maintained excellent student, faculty and community relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, campus facility staff and professional staff personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Volunteered to help with special projects of varying degrees of complexity.
• Supported University leaders by managing budgets, scheduling appointments and organizing itinerary.