Sylvia Sattler-Hofland
Rugby
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2027
2027
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
H & R Block Tax Services
Rugby
01.2026 - Current
- Assisted clients with tax preparation and filing processes.
- Responded to customer inquiries and resolved issues effectively.
- Maintained accurate records of client interactions and transactions.
- Collaborated with team members to enhance customer service delivery.
CNA
Heart of America Medical Center
Rugby
05.2025 - 12.2025
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and reported changes to healthcare team members.
- Maintained cleanliness and organization of patient rooms and common areas.
- Communicated effectively with patients to address their needs and concerns.
- Followed safety protocols to maintain a secure environment for patients and staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Preschool Teacher's Assistant
Community Action For Improvement
Dickinson
09.2024 - 02.2025
- Assisted lead teacher with lesson planning and classroom activities.
- Supported children's social and emotional development through engaging interactions.
- Organized classroom materials and maintained a clean learning environment.
- Facilitated small group activities to enhance language and motor skills.
General Manager
La Quinta Inn & Suites
Dickinson
07.2023 - 06.2024
- Managed daily operations and ensured smooth workflow across departments.
- Coordinated staff schedules to optimize labor efficiency and coverage.
- Oversaw inventory management and maintained stock levels for all products.
- Developed customer service protocols to improve client satisfaction.
- Enforced compliance with company policies and industry regulations consistently.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Secretary II
Natural Resources Conservation Service
Bowman
07.2022 - 06.2023
- Managed daily office operations for natural resource conservation projects.
- Maintained accurate records and files related to conservation programs.
- Assisted in preparing reports and documents for regulatory compliance.
- Supported team members with administrative tasks to enhance productivity.
- Processed correspondence and managed incoming communications efficiently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Front Desk Manager
Bowman Lodge and Convention Center
Bowman
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service protocols.
- Handled guest inquiries and resolved issues promptly and professionally.
- Implemented reservation systems and maintained accurate booking records.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Oversaw cash and credit card payment transactions at the front desk.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Education
Legal Medical Secretary
Meyer Vocational Technical School
Minot, ND 08.1994 - 05.1995
Skills
- Tax preparation
- Customer service
- Patient monitoring
- Lesson planning
- EPIC
Certification
- Wyndham Management College
- Parsippany New Jersey
- Management certificate
References
References available upon request.
Timeline
Customer Service Representative
H & R Block Tax Services
01.2026 - Current
CNA
Heart of America Medical Center
05.2025 - 12.2025
Preschool Teacher's Assistant
Community Action For Improvement
09.2024 - 02.2025
General Manager
La Quinta Inn & Suites
07.2023 - 06.2024
Secretary II
Natural Resources Conservation Service
07.2022 - 06.2023
Legal Medical Secretary
Meyer Vocational Technical School
08.1994 - 05.1995
Front Desk Manager
Bowman Lodge and Convention Center