Sylvia Sedillo
Las Vegas,NV
Summary
Dedicated customer service expert with a proven track record at Walmart, emphasizing cash handling and communication skills. Enhanced customer satisfaction through tailored service and adept problem-solving. Competent in data entry and billing, consistently achieving high performance in fast-paced environments. Prioritizes operational efficiency and cleanliness.
Overview
37
37
years of professional experience
Work History
Retail Clerk/Cashier
Sprout's Farmers Market
Henderson, USA
08.2020 - Current
- Restocking shelves and replenishing product
- Work in several different areas throughout the store to help guest
- Relieve team members for breaks in their scheduled department
- Keep the store clean and sanitized
- Processed cash, check, or credit transactions with accuracy
- Handled returns and exchanges
Owner Operator/Independent Contractor
EcoGreen
Pasadena, USA
01.2010 - Current
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Operated power equipment tools such as backpack vacuums for up to two hours per shift
- Kept building entryway glass clean and polished for professional presentation
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Worked on team of three staff members to service several rooms daily
- Trained new staff on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Established and maintained clean and comfortable environments in office building by vacuuming, cleaning windows & dusting
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned over three locations every day with consistently high customer satisfaction ratings
- Offered deep cleaning expertise to clients in need of extra support for Residential & Office areas
Front End Cashier
Walmart
Las Vegas, Nevada
02.2024 - 04.2025
- Operated cash register to process customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area for customer convenience.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints with professionalism and empathy.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Helped with purchases and signed customers up for rewards program.
- Operated electronic scanners to enter product information into computer system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Bakery Clerk/Cashier
Basha's Super Market
Tucson, USA
01.2009 - 07.2009
- Provides premier customer service, including greeting customers and answering their questions.
- Sells products by providing customers with information needed to make product-related decisions.
- Takes and fills special orders for customers.
- Finishes products (e.g. fills or ices donuts or pastries).
- Packages, labels, and prices products for self-service.
- Maintains and fills bakery trays, display cases, and ingredient bins.
- Operates the scale.
- Operates the bread slicer
- Assists with unloading trucks and organizes and restocks supplies.
- Follows sanitation and safety guidelines.
- Assists in cleaning duties.
- Assists in other duties as assigned.
Customer Service Representative
Pacific Bell/AT&T
Alhambra, USA
01.1989 - 12.2008
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered constant flow of customer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Boosted sales revenue by skillfully promoting diverse service options
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
Education
Associate of Arts -
ELAC
Monterey Park, CASkills
- Typing 65 WPM
- Data entry
- Billing and invoicing
- Customer service and support
- Call center operations
- Food service and cashiering
- Cash handling
- Cleaning expertise
- Sales techniques
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Timeline
Front End Cashier
Walmart
02.2024 - 04.2025
Retail Clerk/Cashier
Sprout's Farmers Market
08.2020 - Current
Owner Operator/Independent Contractor
EcoGreen
01.2010 - Current
Bakery Clerk/Cashier
Basha's Super Market
01.2009 - 07.2009
Customer Service Representative
Pacific Bell/AT&T
01.1989 - 12.2008
Associate of Arts -
ELAC