Sylvia Speight
Douglasville,GA
Summary
Accomplished Operations Supervisor with over ten years of experience in logistics management. Led large teams to achieve 99% shipping accuracy and optimize reverse logistics. Expertise in quality assurance, data analysis, and training enhances operational efficiency and drives organizational success.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
GXO Logistics
Union City, GA
06.2021 - Current
- Managed Fedex Shipping Department Operations, processing 150+ daily shipments with a focus on accuracy, speed, and on-time delivery
- Achieved 99% shipping accuracy by implementing detailed quality checks for labeling, packaging and documentation
- Monitored shipping volume trends and performance metrics to optimize labor allocation and enhance service levels
- Trained associates on proper packaging, labeling and quality compliance procedures to reduce errors and improve consistency
- Oversaw reverse logistics operations to streamline returns processing workflows and achieve 25% reduction in processing time
- Tracked and analyzed reverse logistics KPIs to identify areas for continuous improvement and drive cost efficiencies
- Partnered with quality and customer service teams to analyze return trends and implement corrective actions
- Maintained compliance with company policies and environmental standards for product handling and disposal.
Education
High School Diploma -
South West Edgecombe High School
Pinetops, NC05-1986
Skills
- Logistics management
- Domestic freight management
- Order fulfillment
- KPI tracking
- Performance monitoring
- Quality assurance
- Data analysis
- Productivity management
- Problem solving
- Root-cause analysis
- Attention to detail
- Effective training
- Customer relationship management
- Time management
- Communication skills
- Data entry
- Active listening
Accomplishments
- awarded employee of the year in 2019 and 2020
Timeline
Operations Supervisor
GXO Logistics
06.2021 - Current
High School Diploma -
South West Edgecombe High School