Sylvia Villarreal
San Antonio,TX
Summary
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Friendly Lead Cashier tasked with mentoring, training, and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Service-driven Lead Cashier with expertise in maintaining store appearance to promote positive, customer shopping experience. Hard worker with a warm demeanor and willing to work any shift, including nights, weekends and holidays. Considered smart, adaptable and strong team contributor.
Overview
13
13
years of professional experience
Work History
Lead Cashier
Aramark
San Antonio, TX
03.2025 - Current
Cashier Team Lead
Aramark
San Antonio, TX
08.2014 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cook Shift Leader
Aramark
San Antonio, TX
02.2012 - 07.2014
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Homles High School
San Antonio, TXSkills
- Training and coaching
- Training and mentoring
- Customer assistance
- Point of sale operation
- Cash handling
- Cashier training
- Workplace safety
- Opening and closing procedures
- Staff training
- Team building
- Hospitality and accommodation
- Positive attitude
- Team leadership
- Customer service
- Store opening and closing
Timeline
Lead Cashier
Aramark
03.2025 - Current
Cashier Team Lead
Aramark
08.2014 - 04.2020
Cook Shift Leader
Aramark
02.2012 - 07.2014
High School Diploma -
Homles High School