Sylvia Welling
Suisun,CA
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining procedures at NorthBay Urgent Care. Specialized in OB/GYN procedures and patient education, significantly improving patient outcomes. Skilled in HIPAA compliance and patient flow management, adept at fostering compassionate environments. Expertise in procedure assistance and patient-focused care, ensuring high levels of efficiency and patient satisfaction. I have previously worked in a prenatal care environment before the ABC Clinic merged with womens health.
Overview
21
21
years of professional experience
Work History
Medical Assistant II
NorthBay Urgent Care
03.2019 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Perinatal Care Specialist
NorthBay Medical Center/ABC Prenatal Program
02.2004 - 03.2019
- Worked closely with high risk OB Hospitalist
- Managed high risk patients to ensure continuity of care
- Patient education relating to diet, exercise, the importance of controlling diabetes, birth control, and resources per patients needs
- Monitored OB referrals, scheduled appointments for perinatologist, referred to WIC services, and prenatal classes.
Education
No Degree - Medical Assisting
Trinity College
Fairfield, CA2003
Skills
- Patient Flow Management
- Procedure Assistance
- Patient-focused care
- HIPAA Compliance
- Patient Scheduling
- Specimens collection and processing
- Medical Procedures
- OB/GYN procedures
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant II
NorthBay Urgent Care
03.2019 - Current
Perinatal Care Specialist
NorthBay Medical Center/ABC Prenatal Program
02.2004 - 03.2019
No Degree - Medical Assisting
Trinity College