Sylvia Worley
Calhoun,GA
Summary
Dynamic professional with extensive experience in customer service and classroom management, notably at Shaw Industries. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Skilled in data entry and inventory management, consistently achieving operational efficiency while fostering a positive environment for both customers and students.
Overview
18
18
years of professional experience
Work History
Substitute
Kelly Services
Calhoun , GA
08.2023 - Current
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
- Ensured that the curriculum was being followed as required by the school district.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
Customer Service Representative
Santekenviro
Dalton, GA
08.2020 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Customer Service Representative
Brown Printing
Dalton , Ga.
12.2019 - 03.2020
- Assisted customers with shipping and special order requests, and arranging merchandise pick-up at other locations
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Communicated with vendors regarding back order availability, future inventory and special orders
Shipping And Receiving Clerk
LR Resources Inc.
Dalton , GA
09.2018 - 05.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Operated equipment such as forklifts and balers in safe manner
- Handled day-to-day shipping and receiving overseeing more than several packages per day
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Moved shipment materials to and from designated areas using lift and hand trucks
- Maintained effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
Pricing Specialist
Shaw Industries
Dalton , Ga.
01.2012 - 01.2018
- Customer Service Provide high level of support and business knowledge by effectively and efficiently rendering corporate pricing for internal and external customers; Deliver ongoing assistance to management in performing assigned duties; Evaluate customer-to-associate interactions to provide appropriate coaching and training
- Monitor agent productivity and make applicable changes or recommendations for skill sets and man hours
IE/MO Control Clerk
Shaw Industries
Dalton , GA
01.2010 - 01.2013
- Daily review Unix exception report; Create Production report from plant inspection reports for the prior day; Provide weekly and monthly total square yardage production to Raw Materials Planner; Keep ongoing record of scrap material on MRM; O-quality Report prepared daily, weekly, and monthly, and distribute to department managers for the Print Line, Production, Process Engineer, Systems Engineer, and Scheduling for Plant 3; Prepare weekly and monthly Efficiency Report from daily log sheets, and distribute to all department managers at Plant 3; Daily verify uploads of interplant transfers to mainframe; IPTS Shipping Report; Communication with Distribution Centers regarding releases exceeding the designated service time established; Track non-conformance rolls on all IPTs, including removal of non-conformance rolls from the IPT and reporting the SKU information; Work closely with R&D and Manufacturing to reserve new products; Complete Flashbacks for our facility, as well as all those that come from other Distribution facilities
Accounting Clerk
Shaw Industries
Dalton , Ga.
01.2007 - 01.2013
- Assist in hardware and system problems/replacements; Act as liaison between users and the Response Center; monitor uploads/downloads; Conduct inventory count cycles of roll goods and reconcile when needed; Monitor all roll goods in transit to other facilities; Key production for outside processes; Keep track of Plant 81 inventory sent to outside vendors; Work with DCs/plants to correct any inventory issues regarding returns, back-outs, corrections, receiving IPT, and other issues; Research and resolve problems with IPT shipments to the DCs/plants
- Entered figures using 10-key calculator to compute data quickly
Education
GED -
Northwest High School
Whitfield 05.1989
Skills
- Customer Service
- Data entry
- Inventory
- POs
- Pricing
- Procurement
- Purchasing
- Shipping and Receiving
- Understanding Customer Needs
- Data Entry and Maintenance
- Classroom management
- Positive reinforcement
- Student engagement
- Relationship building and management
- Discipline
Timeline
Substitute
Kelly Services
08.2023 - Current
Customer Service Representative
Santekenviro
08.2020 - 05.2021
Customer Service Representative
Brown Printing
12.2019 - 03.2020
Shipping And Receiving Clerk
LR Resources Inc.
09.2018 - 05.2019
Pricing Specialist
Shaw Industries
01.2012 - 01.2018
IE/MO Control Clerk
Shaw Industries
01.2010 - 01.2013
Accounting Clerk
Shaw Industries
01.2007 - 01.2013
GED -
Northwest High School