Sylvia Wright
Virginia,MN
Summary
Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.
Overview
14
14
years of professional experience
Work History
Sales Associate
Verizon Wireless
Virginia, MN
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Reservation Specialist
IGT Solutions
Lincoln , NE
02.2020 - 04.2022
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Outbound Sales Representative
US Business Solutions
Lincoln, NE
11.2016 - 02.2020
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Representative
Everise
Lincoln, NE
11.2014 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Outbound Sales Representative
Carole Wrights
Lincoln, NE
11.2012 - 11.2014
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed favorable customer service relationships and built new, robust customer bases.
Customer Service Associate
PCCW Teleservices
Lincoln, NE
12.2008 - 11.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Associate of Arts -
St Mary's College
Minneapolis, MNHigh School Diploma -
Irondale Senior High School
New Brighton, MN05.1984
Skills
- Sales Trends
- Dispute Mediation
- Sales Generation
- Educational Sales
Timeline
Sales Associate
Verizon Wireless
04.2022 - 08.2022
Reservation Specialist
IGT Solutions
02.2020 - 04.2022
Outbound Sales Representative
US Business Solutions
11.2016 - 02.2020
Customer Service Representative
Everise
11.2014 - 11.2016
Outbound Sales Representative
Carole Wrights
11.2012 - 11.2014
Customer Service Associate
PCCW Teleservices
12.2008 - 11.2012
Associate of Arts -
St Mary's College
High School Diploma -
Irondale Senior High School