Sylvia Arteaga Silva
Sahuarita,AZ
Summary
Skilled in coordinating documentation and handling payments. Strong oral and written communication. Office procedures and practices including filing and records maintenance, business grammar, spelling, punctuation, and arithmetic. Fluent in Spanish and English. Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Assistant Office Manager
Aspen Dental
Green Valley, AZ
12.2022 - Current
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Contributed to attaining $90,000 budget the first month of 2024.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
Marketing Coordinator
Nova Home Loans
Tucson, AZ
04.2021 - 07.2022
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Budget and coordinate with loan agents on marketing materials that stay compliant with state standards.
- Streamlined internal processes, resulting in increased efficiency and productivity among team members.
- Established strong relationships with key stakeholders, ensuring clear communication and collaboration throughout project lifecycles.
- Streamlined internal communication processes, resulting in more efficient project management.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Managed 7 locations budget that collectively equaled 1 million dollars.
Assistant Manager
JOANN Fabrics And Crafts
Tucson, AZ
11.2020 - 04.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed and adjusted employees and work flow through the pandemic exceeding sales goals exceeding 2 million in sales.
Insider Sales Manager
ADP
Tucson, AZ
04.2019 - 11.2019
- Develop/ execute sales strategy to target prospects
- Build network of key decision makers in designated territory
- Work within geographic territory to cultivate new prospects, cross sell solutions, reach sales goals
- Mine existing/ prospective clients for referral business both new and conversion
- Ability to work independently
- Work with team members to move sale along
- Ability to effectively communicate through all mediums (verbal, listening, written)
- Goal-oriented, motivated self-starter, drive, reach sales quotas
- Use of Microsoft programs (Word, Excel, PowerPoint)
- Manage 320 accounts
Assistant Manager
Coach Inc
Tucson,AZ
01.2011 - 04.2019
- Manage/ train team of 10 in conjunction with assigning daily tasks
- Process daily transactions
- Data entry
- Selling/ Service Department Manager
- Maintain/ organization of store filing system
- Generate business reports
- Maintain positive energy on sales floor
- Deliver warm, memorable, elevated experiences to clients by extending product knowledge with explanation of brand history
- Meet monthly sales target
- Housekeeping, store maintenance along with organization of stock room
- Takes ownership/accountability for store productivity
- Microsoft Excel, Word, Outlook Proficient
- Achieved 10% of Management Sales Goals
Education
Bachelor of Arts - Studio Arts
California State University East Bay
Hayward, CA2012
Liberal Arts - Fine Arts
Ohlone Community College
Fremont, CA05.2000
Skills
- Data Inputting
- Administrative Support
- Customer Service
- Account Reconciliation
- Scheduling Appointments
- Office Administration
- Problem Solving
- Office Management
- Employee Training
- Excellent Multi-Tasking Ability
- Policy and Procedure Modification
- Organizational Skills
Timeline
Assistant Office Manager
Aspen Dental
12.2022 - Current
Marketing Coordinator
Nova Home Loans
04.2021 - 07.2022
Assistant Manager
JOANN Fabrics And Crafts
11.2020 - 04.2021
Insider Sales Manager
ADP
04.2019 - 11.2019
Assistant Manager
Coach Inc
01.2011 - 04.2019
Bachelor of Arts - Studio Arts
California State University East Bay
Liberal Arts - Fine Arts
Ohlone Community College