Sylvia Ross

• Managed high-volume inbound calls for six medical facilities, supporting seven specialists with appointment scheduling, patient inquiries, prescription refill requests, and care-related messages.
• Oversaw front-office operations, including patient check-in, payment processing, insurance eligibility verification, referral coordination, and daily mail retrieval and distribution.
• Supported revenue cycle functions by maintaining accurate collections and ensuring timely follow-up on outstanding balances.
• Coordinated provider events by organizing dinners, meetings, and engagements with pharmaceutical and medical representatives.

• Delivered patient‑centered therapeutic care by actively listening, assessing individual needs, and adapting treatment plans based on detailed health histories and medical conditions.
• Collected and documented comprehensive client health information to ensure safe, appropriate, and evidence‑informed treatment decisions.
• Managed all scheduling, patient communication, and workflow coordination to maintain an efficient and supportive care environment.
• Developed and executed marketing strategies to sustain consistent patient volume and strengthen community presence.
• Oversaw full business operations, including bookkeeping, financial management, and compliance‑focused recordkeeping.