Sylvia M Laylo
Chicago,IL
Summary
Results-driven Lead Operations Representative with a strong background in managing operations and leading teams. Skilled in strategic planning and process improvement, implementing innovative solutions that enhance efficiency and productivity across various business environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Lead Operations Representative
Bank of America Corporation/Exela Technologies
08.2022 - Current
- Led day-to-day operations by assigning tasks, ensuring optimal workflow and service delivery
- Maintained quality control in check processing to enhance accuracy
- Pulled and reprocessed rejected checks and documents for timely resolution and customer satisfaction
- Pulled and reprocessed rejected checks and documents to ensure timely resolution.
- Conducted research to verify information, supporting accurate processing and minimizing errors. to ensure correct and accurate processing
Customer Representative
Bank of America Corporation/Exela Technologies
03.2005 - 08.2022
- Processed Special Healthlogic Match & Compare and Regular Match & Compare accounts, ensuring accuracy in account management and compliance with standards
- Scanned checks using OPEX-7200 machines on AIC platform, achieving a scan rate of over 1100 IPH
- Executed scanning operations at a rate exceeding 1100 images per hour on AIC platform.
- Completed training for Special Healthlogic Match & Compare, enhancing knowledge and skills for efficient account processing
- Documented performance accomplishments in reviews, showcasing contributions to team success and individual performance.
- Received outstanding performer award in March 2021 for exceptional performance.
- Nominated for Best Performer for the August 2017
Sales Associate
Home Depot
06.2004 - 05.2005
- Guided customers in product selection, enhancing their shopping experience with expert advice.
- Facilitated customer transactions and delivered attentive support on the sales floor.
- Operated point-of-sale systems for transactions and returns efficiently.
- Managed inventory levels through consistent stock assessments and timely reordering.
Chemist
Asia Textile Mills, Inc.
05.1990 - 11.2003
- Conducted chemical analyses to optimize textile production processes.
- Developed and tested dye formulations, ensuring color consistency across batches.
- Created color formulations to meet customer requests to fulfill customer specifications
- Collaborated with production teams to identify and resolve chemical issues.
- Conducted chemical experiments in the laboratory to achieve accurate results
Quality Technician
Telefunken Semiconductors, Inc.
06.1989 - 12.1989
- Performed quality inspections on semiconductor products, ensuring compliance with specifications and enhancing product reliability.
- Conducted inspections of product samples to verify compliance with quality standards
- Operated testing equipment to analyze product performance and reliability.
- Recorded test results and pinpointed areas for process improvement, contributing to enhanced quality control.
Education
Bachelor of Science - Chemical Engineering
Adamson University
Manila, PhilippinesSkills
- Data analysis
- Data analysis techniques
- Process optimization
- Operational efficiency tools
- Cross training at LSS
- Basic computer knowledge
- Bilingual in English, Tagalog
- Bilingual
Accomplishments
• Title promotion to Officer in a bank structure,
• Assigned to train new employees.
Certification
Chemical Engineer Licensure Examination-Board Passer
Languages
English
Additional Information
Knowledge in Excel
Timeline
Lead Operations Representative
Bank of America Corporation/Exela Technologies
08.2022 - Current
Customer Representative
Bank of America Corporation/Exela Technologies
03.2005 - 08.2022
Sales Associate
Home Depot
06.2004 - 05.2005
Chemist
Asia Textile Mills, Inc.
05.1990 - 11.2003
Quality Technician
Telefunken Semiconductors, Inc.
06.1989 - 12.1989
Bachelor of Science - Chemical Engineering
Adamson University