Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sylvie Djekola

Kitambo,Kinshasa

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Delta Protection
12.2012 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants

Receptionist

Vodacom
03.2010 - 11.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing document

Education

Associate of Applied Science - Marketing

Institut Superieur De Commerce
Republic Democratic Of The Congo
07.2012

High School Diploma -

Saint Robert
Democratic Republic Of The Congo
07.2009

Skills

  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty

Timeline

Customer Service Representative

Delta Protection
12.2012 - Current

Receptionist

Vodacom
03.2010 - 11.2012

Associate of Applied Science - Marketing

Institut Superieur De Commerce

High School Diploma -

Saint Robert

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Sylvie Djekola