Sylvinia Spear
Newport News,VA
Summary
Detail-oriented pharmacy technician with a strong focus on workflow optimization and patient confidentiality. Proven track record in medication dispensing and insurance verification, enhancing operational efficiency and patient care.
Dedicated pharmacy technician with over 10 years of experience in medication management and team collaboration. Expertise in ensuring patient confidentiality and optimizing workflows, contributing to improved patient outcomes and satisfaction.
Proactive pharmacy technician recognized for problem-solving skills and efficient prescription processing. Experienced in training staff and implementing workflow improvements, committed to enhancing patient care and operational effectiveness.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Hampton, Virginia
01.2022 - 02.2026
- Processed and dispensed prescriptions accurately while adhering to pharmacy protocols and safety standards.
- Assisted pharmacists in medication therapy management, ensuring optimal patient care and compliance.
- Managed inventory levels by monitoring stock and placing orders for medications and supplies as needed.
- Educated customers on medication usage, side effects, and storage requirements to enhance understanding and adherence.
- Processed medication orders accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists with patient consultations, ensuring understanding of medication use and side effects.
- Maintained inventory levels, conducting regular stock checks to support operational efficiency.
- Trained new staff on pharmacy protocols and best practices for medication dispensing.
- Implemented workflow improvements that enhanced prescription processing speed and accuracy.
- Collaborated with healthcare providers to verify prescriptions and resolve discrepancies promptly.
- Utilized pharmacy management software to track prescriptions and manage patient records effectively.
Pharmacy Technician
Revco/ Eckerd/ Brooks / Rite Aid
Newport News, VA, Hampton, VA
01.1997 - 02.2019
- Trained new pharmacy staff on operational processes, enhancing team efficiency and service quality.
- Implemented workflow improvements that reduced prescription processing times, increasing overall customer satisfaction.
- Conducted regular audits of prescription records to ensure accuracy and regulatory compliance with state laws.
- Collaborated with healthcare professionals to resolve medication-related issues promptly, improving patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
No Degree - Computers
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Ferguson High
Newport News06-1984
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
Certification
- CPhT - Certified Pharmacy Technician
- Licensed [Job Title] - [Timeframe]
- CMT - Certified Medication Technician
Timeline
Pharmacy Technician
Walmart
01.2022 - 02.2026
Pharmacy Technician
Revco/ Eckerd/ Brooks / Rite Aid
01.1997 - 02.2019
No Degree - Computers
Thomas Nelson Community College
High School Diploma -
Ferguson High