Symfoni Wright
McDonough,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BLS
Fayetteville, GA
08.2025 - Current
- Implemented process improvements that optimized response times and elevated overall service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative / Sales
Progressive Insurance
Hybrid (Work From Home)
12.2023 - 07.2025
- Handled high-volume inbound calls and emails with professionalism and efficiency.
- Coordinated with multiple departments to readdress complex customer concerns and ensure seamless client experiences.
- Trained new representatives on systems and best practices to improve team performance.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
911 Operator
Dekala County Police Department
Dekalb County, GA
06.2021 - 12.2023
- Responded to emergency calls with composure and efficiency, providing accurate and timely information to first responders.
- Collaborated with law enforcement, fire, and medical personnel to ensure emergency response times and coordination.
- Provided guidance and reassurance to callers in crisis, demonstrating empathy and quick problem-solving.
Front Desk Assosciate
Candlewood Suites Hotel
McDonough, GA
01.2019 - 05.2021
- Managed front desk operations, ensuring seamless check-in and check-out experiences for guests.
- Resolved guest inquiries and complaints efficiently, enhancing overall guest satisfaction ratings.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Education
High School Diploma -
Dutchtown High School
Hampton, GA05-2018
Associate of Science - Criminal Justice
Southern Crescent Technical College
Griffin, GA06-2027
Skills
- Customer Relations & Support
- Administrative Coordination
- Data Entry & Documentation
- Microsoft Office (Word-Excel)
- Sales & Upselling
- Conflict Resolution
- Critical thinking
- Call center experience
- Team development
- Administrative support
Certification
- CPR Certified
- Fire & Medical Certified
Timeline
Customer Service Representative
BLS
08.2025 - Current
Customer Service Representative / Sales
Progressive Insurance
12.2023 - 07.2025
911 Operator
Dekala County Police Department
06.2021 - 12.2023
Front Desk Assosciate
Candlewood Suites Hotel
01.2019 - 05.2021
High School Diploma -
Dutchtown High School
Associate of Science - Criminal Justice
Southern Crescent Technical College