Symia McQueen
Phoenix Physical Therapy
Washington,DC
7
years of professional experience
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Work History
Patient Coordinator 3
3 Years 3 Months- Maintain accurate records for all billing activities in accordance with Clinic/State standards.
- Facilitated communication between physicians and other health care providers regarding patient care plans.
- Coordinated patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
Administrative Assistant/ Technician
4 Years 4 Months- Educated patients on proper exercise techniques and safety protocols.
- Documented patient progress and reported observations to the clinical team.
- Managed schedules regularly, adjusting as needed to meet operational demands.
- Oversaw patient insurance verification, authorization, and check-in process.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor of Nursing - Nursing
Skills
Medical Billing
Experienced Auditor
Effective Communication
Commercial Insurances
Excellent Customer service
Insurance verification
Electronic records management
Timeline
Patient Coordinator 3
Phoenix Physical Therapy
05.2023 - CurrentRead More
Administrative Assistant/ Technician
Therapeutic Sessions
01.2019 - 05.2023Read More
Trinity Washington University
Bachelor of Nursing from Nursing
Read More