Symone Bell
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Home Depot
08.2023 - Current
- Managed a high volume of customer requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with co-workers through regular follow-ups, keeping them informed about progress updates regarding their services requested by internal departments.
Service Coordinator
Child and Family Connection 9
07.2022 - 06.2023
- Design, coordinate, and monitor support services for clients
- Represent and advocate for their interest, preferences of the individual, and the family
- Assist individuals and families in independently coordinating their own support and services, and in hiring someone of their choice
- Provide a full range of case management counseling, client advocacy, client education, and related services.
- Attend and document service planning assessments, and other meeting for clients
- Execute and implement measures and tools to evaluate the provision of quality of services
- Ensure that the agency documentation requirements are met
- Work as part of a team to further develop program initiatives
- Attend all require training as requested
- Maintain client confidence and protect the program and agency by keeping information confidential.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Fulfillment Associate
Amazon Fulfillment Center
07.2021 - 06.2022
- Detail movement of inventory from the shelves to floor operations, for the ability to complete customer's orders
- Responsible for updating the daily inventory database for inventory moved within the floor operation department
- Trained in the process of Trailer Dock release operations
- Trained in power industrial truck operations
- Learning Ambassador for receiving and transit department (trainer).
Security Professional
TACT-1 Security
10.2019 - 05.2021
- Operate surveillance camera to monitor interior and exterior public areas and entrances
- Inform and warn patrons of rule infraction such as smoking and loitering
- Call police and fire department in case of emergency, such as fires and or presence of suspicious people
- Performed and observed undercover neighborhood activities from surveillance cameras
- Maintained reports and visitation log books
- Answered general inquiries and calls, and relayed messages to appropriate staff member
- Provided information to visitors during business and non-business hours
- Provided for periodic safety inspections, patrol service, and immediate response to any safety-security situation
- Made security rounds every 2 hours with handheld computer; checked in contractors, truck drivers, and other employees
- Maintained records and completed daily reports of all security actions performed during shift
- Excellent ability to detect problems and report information to appropriate personnel
- Remarkable ability to understand and follow safety procedures
- Patrolled assigned areas on foot to ensure personal, building, and equipment secured.
Child Care Provider (Part-Time)
Bright Horizon Educational Centers
08.2018 - 08.2019
- Assistant to the full time teachers with class activities for the preschool students
- Responsible for organizing group activities for the preschool students
- Maintaining and ensuring that activity area is operational and safe for the preschool students.
Legal Internship
The Law Offices of Maria M. Barlow
01.2019 - 04.2019
- Summarizing data information into excel workbook
- Scheduling appointments of clients with firm's attorney
- Using MS Word to create external memorandums that were written by firm's attorney
- Filing of case files
- Maintaining the receptionist desk of the law office
- Compose dictated letters and emails on behalf of the attorney.
Assistant Store Manager (Part-Time)
Love Culture Clothiers
05.2016 - 08.2018
- Assist customers with their fashion selections
- Assist in daily and monthly Inventory counts Cashier Operator Ensure the facility is maintain and orderly operations.
Education
Bachelor of Science, Criminal Justice -
Chicago State University
Chicago, Illinois05.2019
Skills
- Leadership
- Problem Solving
- Time Management
- Communication
- Empathy
- Telephone communication
- Adaptability
- MS Word
- Excel
- Client Advocacy
- Notetaking and documentation
Accomplishments
- Dean's List: Fall 2016, Spring 2017
- Member of Tau Sigma National Honors Society
Timeline
Service Coordinator
Home Depot
08.2023 - Current
Service Coordinator
Child and Family Connection 9
07.2022 - 06.2023
Fulfillment Associate
Amazon Fulfillment Center
07.2021 - 06.2022
Security Professional
TACT-1 Security
10.2019 - 05.2021
Legal Internship
The Law Offices of Maria M. Barlow
01.2019 - 04.2019
Child Care Provider (Part-Time)
Bright Horizon Educational Centers
08.2018 - 08.2019
Assistant Store Manager (Part-Time)
Love Culture Clothiers
05.2016 - 08.2018
Bachelor of Science, Criminal Justice -
Chicago State University
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