Symone Ferdinand
The Bronx,NY
Summary
Competent Life Skills Instructor with 5 years of experience helping clients to improve lives through goal setting and action planning. Articulate and effective communicator leveraging active listening skills to build trust and rapport. Caring and genuine with focus on supporting clients in self-realization. Empathetic Life Skills Instructor with proven to build trusting relationships with clients. Caring and kind with genuine concern for well-being of others. Efficient, and successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.
Overview
8
8
years of professional experience
Work History
Life Skills Instructor
Ability Beyond Disability
Chappaqua, NY
03.2023 - Current
- Provided guidance and support to clients in order to develop life skills such as communication, problem-solving, organizational, and time management.
- Provided emotional support during times of distress or anxiety for clients who needed it.
- Promoted independence by teaching basic living skills such as budgeting, cooking, cleaning.
- Implemented behavior modification techniques to help clients effectively manage emotions and behaviors.
- Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
- Facilitated group activities and discussions to encourage socialization among participants.
- Guided clients through transition to independent living within community.
Security Guard
Allied Universal Security Services
The Bronx, NY
09.2022 - 02.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Youth Counselor
Sharp house Good shepherd
The Bronx, NY
08.2020 - 09.2022
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Supervised youth group members to maintain organized and safe environment.
- Developed individualized treatment plans based on assessment results.
- Provided crisis intervention services in emergency situations.
- Developed case records, reports and other required documents to maintain youth's permanent record.
- Documented actions and incidents associated with youth program participants.
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Facilitated psychoeducational workshops on topics such as anger management, communication skills, and problem solving.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
Patient Transporter
Guthrie Clinic
Mansfield, PA
08.2019 - 06.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Housekeeping Aide
Mansfield Inn
Mansfield, PA
01.2016 - 05.2018
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Prepared rooms with top-notch standards every time.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
Education
GED -
Bronx Adult Learning Center
2017
Skills
- Client Documentation
- Motivating Clients
- Facilitating Change
- First Aid Certified
- Punctuality
- Complex Problem-Solving
- Youth Mentoring
- Life Skills Development
- Microsoft Office
- Housekeeping and Cleaning
- Patient transportation
- Healthcare system understanding
- Mobility Assistance
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
Timeline
Life Skills Instructor
Ability Beyond Disability
03.2023 - Current
Security Guard
Allied Universal Security Services
09.2022 - 02.2023
Youth Counselor
Sharp house Good shepherd
08.2020 - 09.2022
Patient Transporter
Guthrie Clinic
08.2019 - 06.2020
Housekeeping Aide
Mansfield Inn
01.2016 - 05.2018
GED -
Bronx Adult Learning Center