Symone Singleton
Brooklyn,NY
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Outstanding communication skills in fast-paced, customer-focused environments, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Forest Hills Care Center
Queens, NY
07.2024 - Current
- Greeted and assisted visitors, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and coordinated meetings for healthcare professionals and patients.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Provided administrative support, including filing documents and managing office supplies inventory.
- Addressed inquiries from patients and families, delivering exceptional customer service in a healthcare setting.
Observatory Host
Empire State Building Company
New York, NY
04.2023 - 05.2024
- Welcomed and escorted guests, ensuring a positive first impression of the observatory.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Provided detailed information about attractions and events to enhance visitor experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in training new hosts on operational procedures and guest interaction strategies.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Teacher's Assistant
Be Above
Brooklyn
09.2022 - 12.2023
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Facilitated individual learning by providing targeted support to students needing additional assistance.
- Collaborated with educators to implement behavior management strategies, fostering a positive classroom environment.
- Monitored student progress, reporting observations to teachers to inform instructional adjustments.
- Engaged with parents and guardians, providing updates on student performance and addressing concerns effectively.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Education
Associate’s Degree - undefined
CUNY Laguardia Community College
Queens, NY11.2025
High School Diploma - undefined
Uncommon Charter High School
Brooklyn, NY06.2021
Skills
- Organization
- Time management
- Excellent communication skills
- Exceptional teamwork
- Data entry
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- SigmaCare
- Documentation and record keeping
Timeline
Receptionist
Forest Hills Care Center
07.2024 - Current
Observatory Host
Empire State Building Company
04.2023 - 05.2024
Teacher's Assistant
Be Above
09.2022 - 12.2023
Associate’s Degree - undefined
CUNY Laguardia Community College
High School Diploma - undefined
Uncommon Charter High School