Symphony Kauanoe
Kapaau,HI
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Mauna Lani Auberge Resorts
03.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Learned menu items thoroughly to provide accurate recommendations to customers.
- Participated in training sessions to enhance knowledge of food safety and sanitation practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Tour Guide
Kohala Eco Tour
07.2019 - 03.2022
- Developed engaging narratives and presentations to enhance visitor experiences during guided tours.
- Educated participants on local ecology, history, and cultural significance of tour locations.
- Coordinated logistics for tours, ensuring timely departures and adherence to schedules.
- Fostered positive relationships with guests, addressing inquiries and resolving concerns promptly.
Education
High School Diploma -
Kohala High School
Kohala, HI05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Mauna Lani Auberge Resorts
03.2022 - Current
Tour Guide
Kohala Eco Tour
07.2019 - 03.2022
High School Diploma -
Kohala High School
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