Syndee Isbell
Gadsden,AL
Summary
Dependable Customer Service Professional experienced in fostering client relationships and managing operations to enhance shopping experiences. Delivered operational efficiency through effective problem-solving and time management skills. Focused on driving sales growth and optimizing customer interactions.
Overview
24
24
years of professional experience
Work History
Independent Retail Shop - Wine and Gifts
Self Employed
06.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Wine Sales Representative
International Wines
06.2013 - 05.2015
- Conducted wine tastings and events to promote product knowledge and drive sales engagement.
- Provided expert recommendations on wine selections, enhancing customer satisfaction and purchase decisions.
- Established and nurtured relationships with clients to enhance customer loyalty and retention.
- Collaborated with marketing team to develop targeted promotional campaigns for new product launches.
- Analyzed market trends to identify opportunities for expanding product offerings and increasing sales volume.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Maximized territory coverage through efficient route planning and scheduling of client visits, leading to higher sales volume.
- Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the company''s products.
- Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Managed a diverse portfolio of wines, consistently meeting or exceeding monthly sales targets set by the company.
Independent Restaurant Owner
Courtyard Cafe
05.2010 - 05.2013
- Oversaw daily restaurant operations, maintained compliance with health and safety regulations.
- Trained and supervised staff to uphold quality standards and improve team performance.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and [53] employees.
- Recruited, hired, and trained talented staff to fill vacancies.
Wine Sales Representative
International Wines
05.2007 - 05.2010
- Implemented CRM systems to track client interactions and streamline follow-up communications for improved sales outcomes.
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Trained new sales representatives on product knowledge, sales techniques, and customer service standards.
- Led initiatives to optimize inventory management processes, reducing stock discrepancies and improving efficiency.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
- Developed strong relationships with restaurant owners for better wine placement on menus and increased order volume.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Wine Steward
Western Supermarkets
04.2002 - 05.2007
- Curated wine selections to enhance customer experience and drive sales.
- Educated customers on wine pairings, enhancing dining enjoyment and satisfaction.
- Managed inventory levels, ensuring optimal stock of diverse wine offerings.
- Implemented promotional events to increase customer engagement with wine products.
- Monitored industry trends to adapt selections and meet evolving consumer preferences.
- Collaborated with management to create strategic merchandising displays that attract customers.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
Education
High School Diploma -
Southside High School
Gadsden, ALSkills
- Positive demeanor
- Conflict resolution
- Problem-solving
- Attention to detail
- Time management
- Teamwork and collaboration
- Dependability
- Crisis management
- Active listening
- Friendly, positive attitude
Timeline
Independent Retail Shop - Wine and Gifts
Self Employed
06.2015 - Current
Wine Sales Representative
International Wines
06.2013 - 05.2015
Independent Restaurant Owner
Courtyard Cafe
05.2010 - 05.2013
Wine Sales Representative
International Wines
05.2007 - 05.2010
Wine Steward
Western Supermarkets
04.2002 - 05.2007
High School Diploma -
Southside High School