SYNIYA JACKSON
Powder Springs,GA
Summary
Dynamic professional with extensive knowledge in customer service and a proven ability to excel in high-pressure environments through exceptional multitasking skills. Strong background as a content moderation specialist, characterized by sharp analytical abilities and meticulous attention to detail, ensures adherence to community guidelines while fostering a safe online environment. Known for effective problem-solving and adaptability, consistently collaborates within teams to meet evolving demands and drive results. Committed to maintaining platform integrity and enhancing user experience by proactively identifying and addressing inappropriate content.
Overview
10
10
years of professional experience
Work History
TECHNICAL
Conduent
07.2024 - 12.2025
- Addressed and rectified technical challenges, ensuring improved user experience.
- Facilitated user assistance via phone to improve resolution efficiency.
- Recorded and categorized ticketing system issues to ensure timely resolution.
- Identified and tackled persistent challenges to drive continuous process improvements.
- Enabled seamless remote operations to enhance productivity and efficiency.
- Leveraged strong communication skills to present complex technical concepts clearly and concisely to non-technical stakeholders.
- Resolved complex technical issues promptly, improving customer retention rates.
CONTENT MODERATOR
Telus International
Las Vegas, NV
02.2022 - Current
- Conducts comprehensive research to ensure accurate documentation and enhance content quality.
- Utilizes strong communication skills to effectively manage and resolve content issues.
- Demonstrates proficiency in digital tools to optimize content moderation processes.
- Maintains an enthusiastic approach while ensuring compliance with content standards.
- Regularly updates knowledge of pop culture to maintain relevance in content evaluation.
- Remote
ASSISTANT STORE MANAGER
Dollar General
Powder Springs, GA
12.2020 - 04.2021
- Provided guidance and mentorship to team members, fostering skill development and improved performance.
- Assigned tasks according to individual strengths to enhance team efficiency and oversee daily operations.
- Developed and delivered comprehensive training programs to ensure staff proficiency in their roles.
- Conducted regular audits to maintain compliance with established policies and safety standards.
- Conducted thorough cash drawer audits and prepared deposits to support financial operations.
- Led daily operations to ensure optimal store performance and exceptional customer service.
- Managed inventory control processes, reducing stock discrepancies through effective organization.
STORE LEAD
Dollar General
Powder Springs, GA
02.2020 - 12.2020
- Maintained organized and secure store layout to promote a welcoming atmosphere for customers.
- Supported customer needs by providing timely assistance in the absence of available sales associates.
- Monitored and assessed physical and operational conditions of the store to uphold established quality benchmarks.
- Managed product level optimization to align with market demand.
- Oversaw and optimized sales transaction processes to enhance accuracy and efficiency in customer interactions.
- Analyzed and synthesized daily sales data to enhance sales team performance.
- Managed routine banking errands to ensure uninterrupted financial processes within the organization.
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members, enhancing staff productivity and engagement.
SALES ASSOCIATE
Dollar General
Powder Springs, GA
09.2019 - 02.2020
- Engaged with customers to provide assistance and maintain high standards of service excellence.
- Managed cash register operations and ensured accurate payment processing.
- Executed efficient unpacking, restocking, and rotation of merchandise to optimize inventory management.
- Maintained a pristine store environment and strategically arranged displays to attract customer attention.
- Ensured adherence to deadlines while managing multiple tasks in high-pressure settings.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
HOSTESS
Cracker Barrel
Marietta, GA
01.2016 - 07.2019
- Coordinated reservation systems and maintained an organized waiting list to enhance customer experience.
- Supported guest satisfaction by promptly fulfilling special requests and necessary accommodations.
- Ensured hostess stand area remained clean and organized to enhance guest experience.
- Streamlined communication between kitchen and wait staff to ensure seamless service delivery.
- Managed client inquiries and implemented effective solutions to resolve issues.
- Resolved guest concerns and coordinated escalation to designated team members as necessary.
- Demonstrated exceptional time management and prioritization capabilities.
- Cultivated a warm and welcoming atmosphere to enhance guest experiences.
- Thrived in high-pressure situations within dynamic environments.
- Demonstrated exceptional communication and interpersonal abilities to foster collaboration.
- Achieved project milestones through meticulous organization and attention to detail. Drove improvements in project workflows by implementing effective tracking systems. Enhanced team performance by fostering a culture of precision and accountability.
- Facilitated guest arrivals by providing a warm welcome and ensuring a seamless entry experience.
- Designed and implemented seating layouts to maximize efficiency and minimize customer wait times during high-traffic hours.
Education
HIGH SCHOOL GRADUATE -
Joseph Wheeler High School
Marietta, GA01-2017
Bachelor of Science - CRIMINOLOGY
University of West GA
Carrollton, GA01-2021
Skills
- Data Entry, Document Processing, Request Management
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
- Ethical judgment
- Strong attention to detail
- Social media
Timeline
TECHNICAL
Conduent
07.2024 - 12.2025
CONTENT MODERATOR
Telus International
02.2022 - Current
ASSISTANT STORE MANAGER
Dollar General
12.2020 - 04.2021
STORE LEAD
Dollar General
02.2020 - 12.2020
SALES ASSOCIATE
Dollar General
09.2019 - 02.2020
HOSTESS
Cracker Barrel
01.2016 - 07.2019
HIGH SCHOOL GRADUATE -
Joseph Wheeler High School
Bachelor of Science - CRIMINOLOGY
University of West GA