Synnove Keepseagle
Savage,MN
Summary
Dynamic Table Games Floor Supervisor with SMSC Gaming Enterprise, recognized for exceptional leadership and guest relations. Enhanced player engagement through strategic promotions, while ensuring compliance with gaming regulations. Proven ability to resolve disputes effectively and foster team collaboration, resulting in increased revenue and customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
SMSC Gaming Enterprise
02.2022 - Current
- Supervised daily operations of table games to ensure compliance with gaming regulations.
- Trained and mentored dealers on game rules, customer service, and operational procedures.
- Monitored game flow and player interactions to enhance guest experience and satisfaction.
- Conducted inspections of gaming equipment to maintain safety standards and operational efficiency.
- Resolved disputes between players and dealers, promoting fair play and adherence to house rules.
- Analyzed player behavior trends to optimize game offerings and increase customer engagement.
- Provided feedback to staff on performance, fostering a culture of continuous improvement in service delivery.
Table Games Floor Supervisor
SMSC Gaming Enterprise
02.2003 - 01.2024
- Collaborated with management to implement process improvements for enhanced table game performance.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Table Games Dealer
SMSC Gaming Enterprise
06.1999 - 02.2023
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Monitored player actions and game flow to maintain a fair and engaging environment.
- Provided exceptional customer service, addressing player inquiries and resolving disputes effectively.
- Collaborated with team members to enhance gaming experience through efficient communication and teamwork.
- Implemented strategies to minimize errors in payouts and game operations, enhancing overall efficiency.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Housekeeping Manager
SMSC Gaming Enterprise
08.2021 - 02.2022
- Led daily operations of housekeeping team, ensuring compliance with cleanliness standards and safety protocols.
- Developed and implemented training programs for staff to enhance cleaning techniques and efficiency.
- Streamlined inventory management processes, reducing supply costs through effective resource allocation.
- Conducted regular inspections to maintain high quality of service and address any deficiencies promptly.
- Collaborated with other departments to coordinate housekeeping efforts during special events and peak periods.
- Managed scheduling and staffing to optimize coverage while maintaining operational excellence.
- Fostered a team-oriented environment, promoting communication and collaboration among staff members.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Worked with front desk to respond promptly to all guest requests.
Table Games Pit Manager
SMSC Gaming Enterprise
01.2004 - 04.2020
- Supervised daily operations of table games, ensuring compliance with regulations and company policies.
- Trained and mentored dealers in game rules, customer service, and operational efficiency.
- Coordinated schedules for table games staff to optimize coverage during peak hours.
- Monitored gameplay for fairness and integrity, resolving disputes and player concerns promptly.
- Maintained gaming integrity by closely monitoring all areas of the pit for suspicious activity and irregularities.
- Coached dealers on performance improvement, leading to enhanced productivity and customer satisfaction levels.
- Conducted regular audits of table games revenue and reporting to management for strategic planning.
- Optimized profitability by analyzing player ratings data and making informed decisions on table limits adjustments.
Education
No Degree - Native American Studies
University of Minnesota-Duluth
Duluth, MNSkills
- Exceptional leadership
- Team management
- Surveillance monitoring
- Guest relations
- Resolving complaints
- Player development
- Gaming regulations
- Problem-solving
- Reliability
- Excellent communication
- Active listening
Certification
Native American Peer Recovery Specialist
White Bison Medicine Wheel & 12 Steps Facilitator Training
White Bison Mending Broken Hearts Facilitator Training
Timeline
Table Games Floor Supervisor
SMSC Gaming Enterprise
02.2022 - Current
Housekeeping Manager
SMSC Gaming Enterprise
08.2021 - 02.2022
Table Games Pit Manager
SMSC Gaming Enterprise
01.2004 - 04.2020
Table Games Floor Supervisor
SMSC Gaming Enterprise
02.2003 - 01.2024
Table Games Dealer
SMSC Gaming Enterprise
06.1999 - 02.2023
No Degree - Native American Studies
University of Minnesota-Duluth