Synthia Eustache
Indianapolis,IN
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DELIVERY DRIVER
Amazon
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Volunteer
Self-employeed
02.2020 - Current
- Provided administrative support such as filing documents or making copies of forms.
- Maintained accurate records of donations received, expenditures made, and adoptions completed.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Managed inventory of supplies used in daily operations at the shelter.
Trainee
Aquatica, Seaworld
11.2023 - 09.2024
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided support to existing staff on various tasks and duties.
- Assisted in the development and implementation of training programs for new employees.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Aquatica, Seaworld
09.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Delivery Driver
Self-employeed
01.2021 - 02.2022
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Received daily delivery instructions and route assignments from dispatch.
Education
High School Diploma -
Smith Station High Schoool
05.2021
Associate of Science -
Chattahoochee Valley Community College
Phenix City, ALSkills
- Quality Assurance
- Equipment Operation
- DOT Compliance
- Activity Planning
- Discipline Understanding
- Work Planning
- Teamwork and collaboration
- Customer service
Education and Training
true,other,other
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
DELIVERY DRIVER
Amazon
10.2024 - Current
Trainee
Aquatica, Seaworld
11.2023 - 09.2024
Customer Service Representative
Aquatica, Seaworld
09.2022 - 08.2023
Delivery Driver
Self-employeed
01.2021 - 02.2022
Volunteer
Self-employeed
02.2020 - Current
Associate of Science -
Chattahoochee Valley Community College
High School Diploma -
Smith Station High Schoool
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