Synthia Pacheco
Surprise,AZ
Summary
Dynamic Branch Supervisor experience with expertise in compliance assurance and cash handling. Proven track record in staff training and team leadership, enhancing operational efficiency and member satisfaction. Recognized for resolving complex problems and fostering strong member relationships, driving growth and service excellence in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Branch Supervisor
Alhambra Credit Union
Phoenix, Arizona
06.2021 - Current
- Supervised daily branch operations ensuring compliance with credit union policies.
- Trained and mentored staff on member service, financial products, and current promotions.
- Coordinated weekly team meetings and staff schedules to ensure adequate coverage during peak hours, lunch breaks, or short staffing.
- Managed multiple teller cash flows, and ensured accurate transaction processing from staff.
- Head in charge of balancing the branch vault, Brinks cash orders, and staff cash orders. The head in charge of ATM replenishing and ATM balancing reports weekly to the accounting department for accuracy.
- Assisted members with account support inquiries, loan applications, new accounts, closed accounts, trust accounts, IRAs, term shares, and overall financial services.
- Developed and implemented many branch procedures to enhance operational efficiency and service quality for staff.
- Handled escalated member complaints and resolved conflicts in a professional manner, keeping member satisfaction in mind and supporting my staff.
- Collaborated with management on strategic initiatives and marketing strategies to improve member satisfaction and member growth.
- Provided leadership skills by fully training and mentoring all new hires to supply knowledge of various company programs.
- In charge of interviewing and selecting promising employees to fill positions in the member services department.
- Conducted staff annual performance reviews. Ensuring staff growth, constructive guidance, and positive encouragement to continue in a career path.
- Contributed to the conversion of new ATMs install, visa credit cards, mobile banking and core
- Versed in all Microsoft programs (Teams, Excel, Outlook, Word, and PowerPoint).
- Able to multitask by operating off multiple monitor screens, or functionally mobile with a surface/tablet.
- In charge of reaching out to the community and schools by attending vendor appearances, school events, or hosting pop-up events in our business to ensure member relations and member growth.
Dance Choreographer
NorthStar Dance Academy
Phoenix, Arizona
06.2020 - 06.2023
- Created original dance routines for diverse age groups and skill levels.
- Conducted auditions to select dancers for various productions and showcases.
- Choreographed competitive solos, duos, trios, and large group routines that placed in overall high-scored routines and best choreography awards.
- Organized and led weekly rehearsals to ensure consistent practice and preparation.
- Maintained an organized schedule for classes, rehearsals, and performances.
- Performed demonstrations as needed so students could better understand complex sequences.
- Worked with directors to select costumes, music, effects and qualified dancers.
- Created detailed choreography for a variety of dance styles, including jazz, modern, hip-hop, tap, and ballet.
- Provided constructive feedback to dancers to enhance performance quality.
Character Dancer
Disney Cruise Lines
Port Canaveral, FL
08.2016 - 12.2019
- Contracted with the Disney Magic ship cast #42, the Disney Dream ship cast #14, and the Disney Wonder ship cast #34.
- Greeted guests of all ages aboard the Disney ships. Responsible for organizing the guest meet-and-greet with the characters.
- Performed in multiple Disney production show performances daily, and diverse dance routines in theatrical productions aboard cruise ships.
- Developed professional relationships with the Disney creative team, choreographers, vocalists, and performers by actively listening and communicating with the Disney creative management team.
- Participated in regular rehearsals to maintain choreography accuracy and synchronization.
- Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
- Adapted quickly to last-minute changes in choreography or production plans, maintaining professionalism under pressure.
- Participated in promotional activities, including photo shoots and public appearances, to market dance productions.
- I traveled to 35 countries in total throughout my three signed contracts, meeting and working with different people and cultures across the globe.
Server & Barista
Ground Control
Litchfield Park, Arizona
07.2015 - 08.2018
- Provided exceptional customer service during high-volume dining hours.
- Managed dining area cleanliness and organization throughout service shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items by engaging customers with recommendations and specials.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared and served high-quality coffee beverages to customers daily.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
Millennium High School
Goodyear, AZ05-2015
Skills
- Branch operations supervisor
- Compliance assurance
- Cash handling
- Staff training
- Financial services knowledge
- Complex Problem-solving
- Team leadership
- Member relationship manager
Accomplishments
- National Honors Society -Dance award
- Member of Student Government
- Dance Captain of Millennium high school 2013-2015
Affiliations
- Currently Studying for the Notary exam to become a Notary
- Currently studying for the Financial Counseling Certification Program (FiCEP)
- Interested in studying for more certifications in finance and credit union culture.
- Enjoy attending AZYUP social events and coummunity services.
Timeline
Branch Supervisor
Alhambra Credit Union
06.2021 - Current
Dance Choreographer
NorthStar Dance Academy
06.2020 - 06.2023
Character Dancer
Disney Cruise Lines
08.2016 - 12.2019
Server & Barista
Ground Control
07.2015 - 08.2018
High School Diploma -
Millennium High School
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