Syntia Enamorado
Sarasota
Summary
Seasoned Customer Service Manager with a proven track record at Palm Social, enhancing customer satisfaction and mastering workforce management. Skilled in handling escalations and employing exceptional interpersonal communication to resolve complex issues. Recognized for driving continuous improvement and delivering outstanding service, demonstrating both hard and soft skills essential for exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Palm Social
Sarasota
11.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Server
Epicure
Sarasota
05.2023 - 10.2023
- Served food and beverages to patrons and confirmed complete orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server Manager
Nikki restaurant
Sarasota
09.2021 - 03.2023
- Trained new IT staff on server management best practices and procedures.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided information about menu selections and made recommendations.
Server
Columbia Restaurant
Sarasota
03.2020 - 06.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
Education
GED -
Sun Coast Techincal Collage
Sarasota, FLSkills
- Workforce management
- Handling escalations
- Focused on customer satisfaction
- Exceptional interpersonal communication
- Customer service
- Continuous improvement
- Cash handling
Languages
English
Professional
Spanish
Professional
Affiliations
Sports and Dance
Timeline
Customer Service Manager
Palm Social
11.2023 - Current
Server
Epicure
05.2023 - 10.2023
Server Manager
Nikki restaurant
09.2021 - 03.2023
Server
Columbia Restaurant
03.2020 - 06.2021
GED -
Sun Coast Techincal Collage
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