Summary

Overview

Work History

Education

Skills

Timeline

Syreeta Demery

3054 Mayfield Ave ,MD

Summary

Customer-focused professional with strong communication skills and a proven ability to assist others. Seeking to transition into a new field that offers opportunities for growth and development. Committed to leveraging existing knowledge to contribute effectively in a challenging environment.

Overview

years of professional experience

Work History

Patient Care Coordinator (PCC)/ Front Desk

MVS Podiatry Associates / UpperLine Health

Cockeysville, MD

01.2022 - Current

Achieved high customer satisfaction through efficient check-in and check-out assistance. Enhanced organizational workflows by effectively utilizing office equipment. Improved appointment scheduling and payment collection processes, contributing to financial accuracy. Thrived in a fast-paced environment by successfully managing multiple responsibilities. Strengthened communication strategies to navigate challenging situations positively. Developed strong rapport with clients and colleagues, fostering a collaborative work atmosphere. Documented patient interactions meticulously, ensuring comprehensive communication among medical staff.
Led initiatives to reduce patient wait times through effective resource allocation and scheduling adjustments.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Geriatric Nursing Assistant (GNA)

St. Martin’s Home /Little Sisters Of The Poor

601 Maiden Choice Ln Catonsville MD 21228

01.2010 - 01.2022

Supported patients in daily living activities, promoting overall comfort and quality of life.
Conducted continuous assessment of vital signs to facilitate timely communication of patient status to nursing staff.
Delivered emotional support and companionship to enhance patient well-being and foster trust.
Collaborated with healthcare teams to develop and implement tailored care plans, ensuring optimal patient support.

Geriatric Nursing Assistant

Blue Point Nursing/ Rehab

Belvedere Ave. Baltimore MD 21215

01.2006 - 01.2015

Provided compassionate care to elderly patients, ensuring comfort and dignity during daily activities.
Assisted nursing staff with patient assessments and documentation, enhancing communication and workflow efficiency.
Monitored vital signs and reported changes to healthcare team, contributing to timely interventions and patient safety.
Trained new nursing assistants on best practices for patient care, fostering a collaborative work environment.
Implemented infection control protocols, maintaining high standards of hygiene throughout the facility.

Education

High School Diploma - General Studies

Northwestern High School

2525 Park Heights Ave Baltimore MD 21215

06.1999

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Stellar Maris Nursing Home

Program - Geriatric Nurse Assistant

Stella Maris

10.2003

Certificate/Course Completion - Medical Assistance

Medix Medical Trade School

Security Blvd

09.2010

Diploma - General Studies

Media Medical Trade School

01.1999