Open To Work
Syreeta Rochester
Brooklyn
Summary
Efficient healthcare professional with experience coordinating appointments, verifying insurance, and preparing documentation. Skilled in supporting providers while delivering compassionate patient care and clear communication to ensure a positive patient experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager, Adult Protective Service
NYC Human Resources Administration
Brooklyn
03.2025 - Current
- Conduct comprehensive risk assessments to evaluate the safety, well-being, and service needs of vulnerable adults.
- Provide crisis intervention to clients and families, including assistance with emergency placements and benefits.
- Maintain accurate documentation of client interactions and case progress in compliance with agency and state policies.
Care Advisor, Patient Access Services
Memorial Sloan Kettering Cancer Center
New York
06.2024 - 11.2024
- Coordinated all pre-surgical documentation and ensured the timely collection of necessary medical records.
- Reviewed radiology and pathology reports to connect patients with specialized cancer care, ensuring timely access to necessary treatment.
- Requested pathology slides, radiology images, and test results for new patients to facilitate prompt diagnosis and care.
Resource Navigator
Research Foundation of The City University of New York
New York
02.2022 - 05.2023
- Assisted clients in navigating healthcare and financial systems, linking them to essential services and benefits during quarantine.
- Managed 120+ weekly client inquiries, delivering timely assistance and accurately documenting interactions in Salesforce.
- Verified and processed client eligibility documentation, ensuring adherence to agency protocols and guidelines for quality service.
Practice Associate II
61st Street Service Corp. (ColumbiaDoctors OB/GYN)
New York
02.2018 - 02.2022
- Coordinated OB/GYN appointments and surgical procedures, finalizing documentation, insurance approvals, and testing to enhance patient readiness.
- Trained new secretarial staff on scheduling protocols and institutional best practices to improve team compliance and service delivery.
- Maintained accurate patient records per HIPAA and clinic standards, safeguarding data integrity and confidentiality.
Patient Care Representative
CityMD Urgent Care
Brooklyn
08.2015 - 02.2018
- Registered and discharged approximately 100 patients daily, maintaining accurate EHR documentation and compliance with HIPAA.
- Assisted with prior authorization processes and verified eligibility, expediting patient care.
- Coordinated STAT specialist appointments, facilitating timely care for patients with urgent medical needs.
Education
Bachelor of Science - Healthcare Policy and Management
New York City College of Technology
Brooklyn, NYSkills
- Case management
- Patient advocacy
- Patient intake and navigation
- Insurance verification
- HIPAA adherence
- Medical terminology knowledge
- Epic system knowledge
- Document management
- Records maintenance
Certification
Basic Life Support (BLS), American Heart Association, Exp: 03/2028
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Case Manager, Adult Protective Service
NYC Human Resources Administration
03.2025 - Current
Care Advisor, Patient Access Services
Memorial Sloan Kettering Cancer Center
06.2024 - 11.2024
Resource Navigator
Research Foundation of The City University of New York
02.2022 - 05.2023
Practice Associate II
61st Street Service Corp. (ColumbiaDoctors OB/GYN)
02.2018 - 02.2022
Patient Care Representative
CityMD Urgent Care
08.2015 - 02.2018
Bachelor of Science - Healthcare Policy and Management
New York City College of Technology