Syreeta Rochester
Patient Care Coordinator
Brooklyn,NY
Summary
Patient Care Coordinator supporting patient access, scheduling, referrals, and communication across busy clinical settings. Brings a steady approach to high-volume request handling, accurate documentation in Epic Systems, and clear follow-through that helps patients understand each step of care. Well positioned to keep service moving smoothly while maintaining organized records and responsive coordination.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager, Adult Protective Service
NYC Department of Social Services
03.2025 - 06.2026
- Conducted home visits to assess and address safety and service needs of vulnerable adults, ensuring their well-being.
- Maintained organized and up-to-date documentation of client interactions and case files for efficient access and case management.
- Collaborated with multidisciplinary teams including social workers and legal counsel to develop and implement individualized care plans for over 50 vulnerable adults.
Care Advisor, Patient Access
Memorial Sloan Kettering Cancer Center
06.2024 - 11.2024
- Orchestrated the coordination of 30-40 weekly appointments for oncology patients, optimizing access to essential medical services and consultations.
- Empowered anxious patients and families by clarifying the complete care journey from initial consultations through surgical procedures and follow-up appointments.
- Managed high-volume patient phone calls, addressing inquiries to enhance patient experience.
Resource Navigator (Contract)
Research Foundation of The City University of New York
02.2022 - 05.2023
- Improved client outcomes by bridging communication gaps between patients with long-haul COVID, healthcare providers, and research personnel, optimizing care delivery and research participation.
- Provided crucial guidance to clients navigating quarantine, ensuring access to necessary healthcare services and financial benefits through proactive system engagement.
- Verified and documented 120+ client inquiries weekly in Salesforce, maintaining high data accuracy standards to optimize client support and information management.
Practice Associate II
61st Street Service Corp. (ColumbiaDoctors OB/GYN)
02.2018 - 02.2022
- Scheduled 40-60 patient appointments daily, balancing provider availability, urgent requests, and follow-up visits to optimize clinic flow.
- Collected patient demographic data, scanned documents (insurance cards, lab requisitions) into charts, and verified insurance eligibility electronically.
- Maintained HIPAA compliance while scanning, archiving, and transferring external health records into the internal digital database.
Patient Care Representative
CityMD Urgent Care
08.2015 - 02.2018
- Resolved patient concerns promptly and professionally, enhancing overall patient satisfaction.
- Managed insurance pre-authorizations and medical necessity documentation for commercial carriers and Medicaid, decreasing claim denials.
- Assisted in training new staff members on patient care protocols and best practices.
Education
Bachelor of Science - Healthcare Policy and Management
New York City College of Technology
Brooklyn, NY12-2023
Skills
Registration and Check-out
Insurance and Benefits Verification
Epic Systems
Prior-Authorization
Customer Service
Medical Records Management
Billing Collection
HIPAA Compliance
Referral Coordination
Medical Terminology
Certification
Basic Life Support (BLS) American Heart Association
Timeline
Case Manager, Adult Protective Service
NYC Department of Social Services
03.2025 - 06.2026
Care Advisor, Patient Access
Memorial Sloan Kettering Cancer Center
06.2024 - 11.2024
Resource Navigator (Contract)
Research Foundation of The City University of New York
02.2022 - 05.2023
Practice Associate II
61st Street Service Corp. (ColumbiaDoctors OB/GYN)
02.2018 - 02.2022
Patient Care Representative
CityMD Urgent Care
08.2015 - 02.2018
Bachelor of Science - Healthcare Policy and Management
New York City College of Technology