SYUZANNA KRYZHANOVSKAYA
Federal Way,USA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Associate
J.Crew
Auburn, Washington
09.2024 - Current
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Upsold additional items based on customer interests and needs.
- Prepared merchandise for purchase or rental.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Retail Sales Lead
Banan Republic Factory
Seattle, WA
07.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs
- Trained team members in successful strategies to meet operational and sales targets
- Mentored team members to enhance professional development and accountability in workplace
- Ensured compliance with all company policies, legal regulations, and safety protocols by staying informed of updates and communicating changes to staff
- Assisted in hiring process, interviewing potential candidates and identifying top performers for the sales team
- Used in-store system to locate inventory and place special orders for customers
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement
- Prioritized helping customers over completing other routine tasks in store
Cabin Agent
Delta Global Services
Seattle-Tacoma airport, WA
08.2016 - 10.2019
- Lead team of 5 people
- Do security checks on planes
- Provide quality service on planes
- Restock amenities
Front Desk Clerk
Fiesta Resort and Spa
Saipan, USA
01.2015 - 06.2016
- Greet guests and patrons as they arrive
- Handle the registration process of hotel guests
- Handle guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions providing excellent customer service
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Contact housekeeping and maintenance departments when a problem is reported
- Balance funds at the begging and end of shifts and generate accounting reports for the benefit of the next shift
- Cash handling
- Work in a fast paced environment
Passenger Service Agent
Saipan International Airport
Saipan, USA
10.2013 - 08.2014
- Greet, assist and process passengers according to the specific airlines regulations through Immigration
- Work in all operation areas including check-in, lobby, bag drop, boarding, arrivals, ticketing providing great customer service
- Assisting CBP Officers with Russian translation
- Understand customer service and satisfaction
- Assist with ticket changes and issue
- Standing for entire duration of shift
- Make announcements
Lifeguard - Recreation / Facility Attendant
Pacific Islands Club (PIC) Resort
Saipan, USA
12.2008 - 06.2010
- Maintained constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency
- Provided emergency care and treatment as required until the arrival of emergency medical services
- Presented professional appearance and attitude at all times, and maintain a high standard of customer service
- Performed various maintenance duties as directed to maintain a clean and safe facility
- Prepared and maintained appropriate activity reports
- Performed miscellaneous job-related duties as assigned
- Provide great customer service to the hotel guests understanding their need and requirements
Education
Associate of Science - Hospitality And Tourism Management
Highline College
DesMoines, WASkills
- Written and oral fluency in English and Russian
- Basic conversation skills in Japanese language
- Eager to try new things and quick learner
- Work well within groups and independently
- Request additional information or ask questions when necessary to complete tasks or projects
- Greet customers in a friendly and welcoming manner
- Manage time effectively to meet deadlines
- Able to follow instructions and directions in order to complete projects or assignments
- Work well with others under sometimes busy or stressful situations
- Follow directions and stick with tasks until they are finished
- Work well with little or no supervision
- Learn quickly and have a good memory for details
- Take responsibility for my actions and solution oriented
- Manage time well and can concentrate on multiple projects at once
- Self motivated and able to work with little direction
- Cash handling
- Sales training
- Hospitality and accommodation
- Relationship building
- Sales trends
- Inventory control
- Fraud detection
- Merchandise display
- Upselling and cross selling
- Store opening and closing
References
Available upon request
Timeline
Sales Associate
J.Crew
09.2024 - Current
Retail Sales Lead
Banan Republic Factory
07.2023 - Current
Cabin Agent
Delta Global Services
08.2016 - 10.2019
Front Desk Clerk
Fiesta Resort and Spa
01.2015 - 06.2016
Passenger Service Agent
Saipan International Airport
10.2013 - 08.2014
Lifeguard - Recreation / Facility Attendant
Pacific Islands Club (PIC) Resort
12.2008 - 06.2010
Associate of Science - Hospitality And Tourism Management
Highline College