Szatthea Mangalili
West Springfield,MA
Summary
Diligent student & office worker with mastered balance in lectures, schoolwork, extracurricular activities, work, and company events. Supported track record in consistent efficiency, empathy, critical thinking, and organization skills in any environment. Thrives in team settings and adaptable to any demands.
Overview
3
3
years of professional experience
Work History
Receptionist
Agawam North Rehab & Nursing
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Hostess
Longhorn Steakhouse
08.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Crew Member
Dunkin’ Donuts
01.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Associate of Science - Nursing & Criminal Justice
Holyoke Community College
Holyoke, MA06-2027
West Springfield High School
West Springfield, MA06-2023
Skills
- Multi-line phone system operation
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Security awareness
- Recordkeeping and bookkeeping
Hobbies
- Nature & Animals
- Fitness & Hobbies
- Penmanship
- Crafts
- Digital Graphics Editing & Creation
- Creative Writing
Timeline
Receptionist
Agawam North Rehab & Nursing
02.2024 - Current
Hostess
Longhorn Steakhouse
08.2022 - 09.2023
Crew Member
Dunkin’ Donuts
01.2022 - 06.2022
Associate of Science - Nursing & Criminal Justice
Holyoke Community College
West Springfield High School
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