T. A. Murphy
Salisbury,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Delmarby Inc.
Salisbury, MD
12.2021 - 12.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
Cross Functional Manager
CarMax
Salisbury, MD
06.2017 - 12.2021
- Led cross-functional team of 20+ associates for successful project completion, fostering collaboration and effective communication among team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined processes by implementing efficient project management methodologies, resulting in greater productivity and overall business growth.
- Enhanced employee performance through regular training sessions and performance evaluations, promoting professional development opportunities within the organization.
Correctional Dietary Sergeant
State of Maryland
Westover, MD
04.2013 - 04.2017
- Ensured all State regulations and HAACP principles were followed
- Monitored food costs and production of meals for over 1800 officers and inmates
- Served as a Field Trainer for new officers
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food Service Supervisor
Peninsula Regional Medical Center
Salisbury, MD
03.2010 - 04.2013
- Supervised patient services caterers and oversaw tray lines services of over 500 daily meals
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
BS Hotel/Restaurant management -
Univ. of MD Eastern Shore
Princess Anne, MD05.2009
Skills
- Revenue generation
- Vendor Coordination
- Staff development
- Team Leadership
- Customer Service
- Quality Management
- Loss Prevention
- Operations Oversight
- Expense Control
Certification
- ServSafe Certification, 4/16/2022 - 4/16/2027
Timeline
General Manager
Delmarby Inc.
12.2021 - 12.2023
Cross Functional Manager
CarMax
06.2017 - 12.2021
Correctional Dietary Sergeant
State of Maryland
04.2013 - 04.2017
Food Service Supervisor
Peninsula Regional Medical Center
03.2010 - 04.2013
BS Hotel/Restaurant management -
Univ. of MD Eastern Shore