Tabatha Anderson
Baldwyn
Summary
Results-driven Inventory Specialist with expertise in inventory control and customer service, honed at Stanley Black & Decker. Proven track record in enhancing inventory accuracy through cycle counting and reconciliation. Strong attention to detail and collaborative skills fostered efficient operations and improved service delivery, ensuring optimal stock levels and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Inventory Specialist
Stanley Black & Decker
Shannon, MS
01.2017 - 12.2025
- Managed inventory levels using ERP systems to ensure optimal stock availability
- Coordinated cycle counts and reconciled discrepancies to maintain accurate records
- Streamlined receiving processes, improving efficiency of inbound logistics operations
- Conducted regular audits to enhance inventory accuracy and compliance with company policies
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Customer Service Representative
Sears
Tupelo, MS
02.2010 - 04.2017
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints efficiently, enhancing satisfaction levels.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Support Specialist
BancorpSouth Call Center
Tupelo, MS
06.2005 - 07.2009
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved complex inquiries using BancorpSouth's CRM system to enhance customer satisfaction.
- Trained new team members on call center protocols and customer interaction techniques.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Associate of Science - Child Development
Northeast Community College
Booneville, MS05-2001
Skills
Attention to detail
Inventory control
Teamwork and collaboration
Cycle counting
Inventory counts
Inventory reconciliation
Basic math
Systems and software expertise
Forklift operation
Barcode scanning
Customer service
Customer relations
Clear communication
Critical thinking
Timeline
Inventory Specialist
Stanley Black & Decker
01.2017 - 12.2025
Customer Service Representative
Sears
02.2010 - 04.2017
Customer Support Specialist
BancorpSouth Call Center
06.2005 - 07.2009
Associate of Science - Child Development
Northeast Community College