Tabatha Hays
Bell,FL
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician
UF Health Shands Hospital
10.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Assistant Teacher
Fun 4 Kids
05.2024 - 10.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Lead Teacher
The Premier Preschool
04.2022 - 05.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Phone Call Representative
Enterprise Holdings LLC.
01.2019 - 04.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Housekeeper
Seahorse Landing
01.2018 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Associate of Arts -
College of Central Florida
Ocala, FL01-2019
High School Diploma -
Cedar Key School
Cedar Key06-2016
Skills
- Crisis intervention
- Patient safety checks
- Group therapy facilitation
- Behavior management
- Team collaboration
- Time management
- Problem solving
- Adaptability
- Customer service
- Conflict resolution
- Data entry
- Communication skills
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
Timeline
Mental Health Technician
UF Health Shands Hospital
10.2024 - Current
Assistant Teacher
Fun 4 Kids
05.2024 - 10.2024
Lead Teacher
The Premier Preschool
04.2022 - 05.2024
Phone Call Representative
Enterprise Holdings LLC.
01.2019 - 04.2022
Housekeeper
Seahorse Landing
01.2018 - 01.2019
Associate of Arts -
College of Central Florida
High School Diploma -
Cedar Key School
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