Tabatha Jones
Sikeston,MO
Summary
Dedicated and diligent employee with a strong focus on customer service, multitasking, and time management. Committed to delivering a positive and memorable experience to every customer. Motivated and eager to take on new challenges, showcasing a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working efficiently independently and rapidly acquiring new skills.
Overview
20
20
years of professional experience
Work History
Receptionist
Health Facilities Rehab
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Physician Technician
Missouri Delta Medical Center
12.2021 - 01.2022
- Prescribed medications and advised patients about dosage, schedule and possible side effects.
- Kept patient information confidential and respected patients' rights to privacy according to HIPAA requirements.
- Completed continuing education programs to maintain certifications.
- Created and maintained comprehensive patient charts to facilitate continuum of care and document patient assessments, interventions and results.
- Examined patients and recorded medical histories to use in health assessments and help determine conditions.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Ordered laboratory tests and imaging scans to complete further investigations.
- Referred patients with serious medical conditions and emergencies to hospital for immediate care.
- Evaluated nursing notes to confirm accuracy of care provided and patient responses.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
Receptionist
Missouri Delta Medical Center
04.2019 - 12.2021
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Physician Billing Specialist
Missouri Delta Medical Center
05.2017 - 04.2019
- Handled billing, waivers and claims for private and commercial clients.
- Checked claims coding for accuracy with ICD-10 standards.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reconciled codes against services rendered.
- Completed and submitted appeals for denied claims.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Performed insurance verification, pre-certification and pre-authorization.
- Submitted appeals using provider portals and phone communication.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Applied HIPAA privacy and security regulations while handling patient information.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Submitted claims to insurance companies.
Optician Technician
Dr. Daniel Obermark
07.2006 - 05.2017
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Assisted with lens and glasses creation and packaging.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Education
Associate of Applied Science - Medical Coding
Three Rivers Community College
Poplar Bluff, MO05-2022
Associate of Applied Science - Medical Billing
Three Rivers Community College
Poplar Bluff, MO05-2006
High School Diploma -
Sikeston Sr. High School
Sikeston, MO05-2003
Skills
- HIPAA Compliance
- Verbal and Written Communication
- Documentation and Reporting
- Relationship Building
- BLS Certified
- Notary
Timeline
Receptionist
Health Facilities Rehab
01.2022 - Current
Physician Technician
Missouri Delta Medical Center
12.2021 - 01.2022
Receptionist
Missouri Delta Medical Center
04.2019 - 12.2021
Physician Billing Specialist
Missouri Delta Medical Center
05.2017 - 04.2019
Optician Technician
Dr. Daniel Obermark
07.2006 - 05.2017
Associate of Applied Science - Medical Billing
Three Rivers Community College
Associate of Applied Science - Medical Coding
Three Rivers Community College
High School Diploma -
Sikeston Sr. High School