Tabatha Smith
Powell,Tennessee
Summary
Results-oriented professional with 15+ years of experience in insurance and financial services, complemented by 10+ years of entrepreneurial experience. Expertise in customer service, organizational planning, and team management demonstrated through successful ventures as sole proprietor of a thriving insurance agency, fitness and retail boutique, and active leadership roles within the community. Skilled in problem-solving, effective communication, and relationship cultivation. I am excited to broaden my horizons and pursue new opportunities with the University of Tennessee.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OWNER/AGENT
Tabatha Smith State Farm Agency
02.2014 - Current
- Manages daily business operations related to customer service, sales, and marketing
- Maintains a high standard of customer service through daily tasks and weekly team meetings
- Consistently works to help team deliver a remarkable experience to each customer each day
- Sets and implements strategic goals and initiatives to align company with mission, values, and vision
- Ensures compliance with applicable laws and regulations related to business operations
- Assists clients with their insurance and financial needs by nurturing relationships and completing in depth analysis to ensure they are properly insured.
OWNER/INSTRUCTOR
Neighborhood Barre Powell
10.2018 - 12.2023
- Maintains a superior level of customer service by consistently working with staff on proper form and technique as well as conducting weekly and monthly learning opportunities
- Negotiates with vendors to get the best deals on retail and to keep inventory available to have the best in current workout apparel and equipment available
- Builds and maintains strong relationships with team members and clients
- Monitors industry trends to identify opportunities for improvement and ways to keep the workouts on trend as well as safe and effective.
AGENCY INTERN
State Farm Insurance
06.2013 - 01.2014
- Familiarized myself with agency processes and how to properly run a State Farm Agency
- Researched business planning strategies and shadowed existing agency owners to obtain the knowledge needed for running a successful business.
SALES ASSOCIATE
Cindy Doyle State Farm Agency
08.2007 - 06.2013
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Built relationships with potential customers by providing helpful advice on insurance and financial products.
Education
MBA - Human Resources Management
Louisiana State University
Shreveport, LA12-2024
Bachelor of Science - Public Relations
University of Tennessee
Knoxville, TN12-2009
Skills
- Business Management
- Regulatory Compliance
- Customer Relations
- Financial Planning
- Sales Leadership
- Human Resource Management
- Consulting
- Organization and Planning
- Social media control
- Marketing tactics
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
- Licensed Mortgage Loan Officer
- Series 6 and 63 Securities Licensed
Volunteer Experience
- Helen Ross McNabb, Knoxville, TN, 04/01/21, Present, COMMITTEE MEMBER, Collaborates with other members annually to help raise money and get donations to benefit the 12 Days of Christmas. Raising nearly $100,000 each year to benefiting local families.
- Campbell County Chamber Of Commerce, Jacksboro, TN, EXECUTIVE BOARD MEMBER, Helped implement strategies to increase tourism in Campbell County and drive revenues to our local businesses.
- Program Advisor for the Women In Leadership Program at the University of Tennessee
Awards
- Top 100 New Agent out of 1000 Agents in 2014
- Senior Vice Presidents Club Recipient
- Honor Club Member
- Ambassador Travel Qualifier
Timeline
OWNER/INSTRUCTOR
Neighborhood Barre Powell
10.2018 - 12.2023
OWNER/AGENT
Tabatha Smith State Farm Agency
02.2014 - Current
AGENCY INTERN
State Farm Insurance
06.2013 - 01.2014
SALES ASSOCIATE
Cindy Doyle State Farm Agency
08.2007 - 06.2013
- Property and Casualty Insurance License
- Life and Health Insurance License
- Licensed Mortgage Loan Officer
- Series 6 and 63 Securities Licensed
MBA - Human Resources Management
Louisiana State University
Bachelor of Science - Public Relations
University of Tennessee
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