Tabatha Washam
Pensacola,FL
Summary
Motivated individual with a passion for tackling new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills. Committed to delivering high-quality results and exceeding expectations in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Custodial Supervisor
HES Facilities
08.2023 - Current
- Connected with customers to meet needs and resolve problems with cleaning services
- Trained employees in cleaning processes and safety requirements
- Maintained equipment such as vacuums, buffers and auto scrubbers in good working order
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Inspected completed work to assess quality of each team member's performance
- Ordered and maintained cleaning supplies necessary to meet expected work demands
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
Member Service Representative
Navy Federal Credit Union
01.2021 - 03.2023
- Answered member questions about products and services
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Enhanced member relationships by providing excellent service during each interaction
- Processed cash and check deposits daily
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Updated customer accounts, addresses and contact information within call management databases
- Navigated through computer systems to review information and respond appropriately to callers
- Asked probing questions to determine service needs and accurately input information into electronic systems
Laborer WG
National Naval Aviation Museum NAS
01.2019 - 05.2022
- Assist Operations/Maintenance department with daily operations and maintenance of the facilities
- Assist in minor plumbing and electrical repairs
- Open and Close the building for daily operations
- Respond and report all museum visitor safety events
- Assist in parking and directing the public for Blue Angels practice
- Performed duties with minimal supervisory oversight
- Provides technical support for system/equipment as needed
- Ability to safely operate Scissor Lifts, Pallet Jacks, Forklifts, and Articulating Man Lifts
- Knowledge in the full range of principles, concepts, and methods of equipment and facility operations
- Recommend solutions to problems in facility operations, facilities maintenance and repair oversight
Assistant Supervisor
National Naval Aviation Museum Foundation
01.2019 - 05.2022
- Cleaned restrooms, offices and classrooms
- Maintained Cleaning supply inventory
- Responsible for accident reports, leave request, and employee scheduling and counseling
- Answered phone calls and questions
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Facilitated orientation and training classes to communicate policies and procedures to new hires
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Reviewed employee performance and devised improvement plan to achieve goals
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
Education
High School Diploma -
State of Florida
Pensacola, FL01.2018
Skills
- Quality Control Management
- Effective Organization
- Adaptable Time Management
- Analytical Problem-Solving
- Effective Communication Skills
- Meticulous Attention to Detail
Timeline
Custodial Supervisor
HES Facilities
08.2023 - Current
Member Service Representative
Navy Federal Credit Union
01.2021 - 03.2023
Laborer WG
National Naval Aviation Museum NAS
01.2019 - 05.2022
Assistant Supervisor
National Naval Aviation Museum Foundation
01.2019 - 05.2022
High School Diploma -
State of Florida
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