Tabatha Yauch
Georgetown,KY
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Dwell Home Furnishings
Stockton, CA
12.2013 - 02.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with product development team to address frequent customer issues.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Kept accurate records to document customer service actions and discussions.
- Managed daily office operations while overseeing a team of three. Ensuring 1000+ daily orders were completed in a timely manner and handed off to our warehouse team.
- Provided inventory, mainlined all account extranet's, updated address changes, ship speeds, cancellations and ran weekly/monthly ongoing promos.
- Helped streamline the parts department ensuring accuracy and a 72-hour turnaround on all parts requests.
Sales Associate
Macy's
Fremont, CA
12.2012 - 12.2013
- Engaged customers through effective communication, enhancing overall shopping experience.
- Assisted in inventory management, ensuring stock availability and organization.
- Demonstrated product knowledge to drive sales and address customer inquiries effectively.
- Trained new team members on company policies and sales techniques for improved performance.
- Collaborated with team to achieve weekly sales targets, fostering a positive work environment.
- Managed point-of-sale transactions accurately, maintaining cash register integrity and compliance.
- Implemented promotional displays to attract customer attention and increase product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Project Assistant II
Cancer Prevention Institute of California
Fremont, CA
12.2011 - 04.2012
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Researched and analyzed data to support project-related decisions.
- Maintained alpha and numerical databases in a timely and accurate manner for three separate accounts.
- Kept track of study ID's
- Edited EPI's and SSID's to make sure we had the most update to date information for all participants.
- Worked on three projects FRBC, Georgetown MY HEALTH, and EBCC scanning EPI's, and making sure My Health Surveys were completed accurately.
- Prepared information mailings, blood kits and survey packets.
Marketing Coordinator
Aegis Of Fremont
Fremont, CA
10.2007 - 10.2009
- Managed email marketing initiatives, tracking performance metrics to refine future communications.
- Oversaw event planning and execution, ensuring cohesive branding and effective outreach strategies.
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Maintained a budge for marketing materials, fundraisers, and room decor for our model rooms.
- Provided walk in tours as well as scheduled tours
- Provided customer service, answered phones, e-mails.
- Distributed mail to our residents. Assisted with sitting up the dining room and other task as needed.
- Coordinated calendars, scheduled transportation, maintained visitor logs, activity logs, distributed paychecks and collected rent as needed.
Education
High School Diploma -
John F. Kennedy High School
Fremont, California Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Conflict resolution techniques
Timeline
Customer Service Manager
Dwell Home Furnishings
12.2013 - 02.2016
Sales Associate
Macy's
12.2012 - 12.2013
Project Assistant II
Cancer Prevention Institute of California
12.2011 - 04.2012
Marketing Coordinator
Aegis Of Fremont
10.2007 - 10.2009
High School Diploma -
John F. Kennedy High School