Tabbitha Monreal
Pharr,TX
Summary
Customer-focused professional with expertise in customer service and retail operations. Skilled in addressing inquiries and resolving billing issues while maintaining quality standards. Built strong customer relationships through personalized support and ensured confidentiality. Effectively managed multiple tasks under pressure, prioritizing responsibilities to enhance service delivery.
Overview
1
1
Language
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
McAllen, Texas
05.2026 - Current
- Handled inbound customer calls using Teleperformance contact center systems.
- Resolved billing and account questions through clear, professional communication.
- Guided customers in product setup and troubleshooting, ensuring a smooth user experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Cultivated strong customer relationships through personalized assistance and support.
- Adjusted billing statements and processed refunds to resolve customer service and billing issues.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Escalated complex issues to supervisors following Teleperformance procedures.
Production Worker
Texas Thrift Store
McAllen, Texas
07.2025 - 09.2025
- Inspected clothing for damage and sale readiness.
- Tagged items with pricing labels and size markers.
- Hung garments on racks for floor display.
- Sorted donated merchandise in Texas Thrift Store production area.
- Stocked shelves with processed thrift merchandise.
- Organized backroom donations by category and condition.
- Cleaned workstations and maintained production area safety.
Education
PSJA North
Pharr, TXSkills
- Call handling
- Service troubleshooting
- Billing adjustments
- Issue escalation
- CRM documentation
- Account updating
- Call logging
- Customer relations
- Quality adherence
- Customer consulting
- Call center operations
- Clear communication
- Written communication
- Attention to detail
- Time management
- Task prioritization
- Multitasking and organization
- Empathy and patience
- Conflict resolution
- De-escalation techniques
- Positive and professional
- High-energy attitude
- Adaptability and flexibility
- Retail sales customer service
- Typing proficiency
- Computer proficiency
- Spreadsheets
- Active listening
Languages
English
Professional
Timeline
Customer Service Representative
Teleperformance
05.2026 - Current
Production Worker
Texas Thrift Store
07.2025 - 09.2025
PSJA North