Tabitha Cronk
Dearborn Heights,MI
Summary
Experienced patient advocate with strengths in HIPAA compliance, conflict resolution, and compassionate communication. Supports care coordination, records management, and patient satisfaction through accurate documentation and responsive service.
Overview
29
29
years of professional experience
Work History
Patient Advocate
Henry Ford Medical Center
Detroit, Michigan
1997.06 - 2026.11
- Advocated for Henry Ford Medical Center patients through billing, scheduling, and care concerns.
- Resolved patient complaints with empathy and compliance with Henry Ford standards.
- Coordinated patient communication across clinical teams using Henry Ford service protocols.
- Guided patients through referrals, appointments, and discharge instructions.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with Henry Ford staff to support patient satisfaction and service recovery.
- Facilitated communication between providers, patients, and family members.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Documented patient cases in electronic health records and follow-up logs.
- Organized patient records and updated information in the hospital database system.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
- Identified potential areas of improvement within the organization's processes regarding patient care.
- Managed database of patient information and frequently used computerized systems to track details.
- Informed patients about their rights under HIPAA regulations.
- Participated in community outreach events focused on educating individuals about healthcare options available in the area.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Guided patients through the completion of consent and other required medical forms.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in the system.
Education
Some College (No Degree) - Accounting
Downriver Business Institute
Riverview, MISkills
- Patient advocacy
- HIPAA compliance
- Patient education
- Care coordination
- Patient registration
- Medical scheduling
- Records management
- Data entry
- Financial counseling
- Service recovery
- Clear communication
- Conflict resolution
- Decision-making
- Attention to detail
- Multitasking
- Organization
- Team collaboration
- Critical thinking
- Problem resolution
- Self-Directed
- Microsoft office
- Microsoft Word
- Cultural awareness
- Communication
- Cultural awareness
Timeline
Patient Advocate
Henry Ford Medical Center
1997.06 - 2026.11
Some College (No Degree) - Accounting
Downriver Business Institute