Tabitha D'Angelo RN, BSN, MSN
Anthem,AZ
Summary
Seasoned Director of Operations and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of healthcare industry, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Mountain Park Health Center
03.2023 - Current
- Successfully opened a new clinic, instrumental in the planning, passing of state and city inspection, entire recruitment and quick growth.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Mountain Park Health Center
06.2019 - Current
- Managed 74 team members across 3 departments.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management of Federally Qualified Healthcare Center.
- Initiation and implementation of Title X and Title X Sterilization Federal grant contract.
- Establishment of Mammography Department at new location including compliance.
- Upheld great standards of leadership for employees, consistently leading by example.
- Worked directly with senior management and Directors of Operations to brainstorm, discuss strategy and mitigate financial and workflow concerns while enhancing the patient experience.
Nurse Manager
Arizona Reproductive Medicine Specialists
03.2015 - 06.2019
- Supervised, directed and motivated high-quality performance from nursing staff.
- Managed 12 nurses, 16 Medical Assistants and nursing activities in outpatient clinic by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Conducted patient assessments and developed treatment plans.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
- Developed private practice into an outpatient surgical setting including licensure, credentialing, and anesthesia support contracts.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
Operations Manager
Mayo Clinic
05.2002 - 03.2015
- Supervised 52 employees- Registered Nurses, Licensed Practical Nurses and Medical Assistants, overseeing efficiency of patient care and customer service.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental non-conformances.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed, trained and motivated nurses to continuously improve knowledge and abilities in the healthcare field.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Master of Science - Nursing
University of Phoenix
Phoenix, AZ05.2007
Bachelor of Science - Nursing
University of Wisconsin
Madison, WI05.2002
Skills
- Multi-Unit Director of Operations
- Staff Management
- Workflow Planning
- Project Management
- Policy and Procedure Implementation
- Staff Training
- Performance Monitoring and Evaluation
- Employee Relations
- Recruiting and Hiring
- Team Leadership
- Data Evaluation
- Employee Motivation
- Staff Development
- Continuous Improvements
- Multi-Site Operations
- Regulatory Compliance
- Leadership
Accomplishments
Member of the National Honor Society of Nursing- Sigma Theta Tau
Nursing Excellence Award through Mayo Clinic Arizona
Affiliations
- Sigma Theta Tau National Honor Society of Nursing
Certification
- Licensed Registered Nurse - 2002 to present
Timeline
Director of Operations
Mountain Park Health Center
03.2023 - Current
Operations Manager
Mountain Park Health Center
06.2019 - Current
Nurse Manager
Arizona Reproductive Medicine Specialists
03.2015 - 06.2019
Operations Manager
Mayo Clinic
05.2002 - 03.2015
Master of Science - Nursing
University of Phoenix
Bachelor of Science - Nursing
University of Wisconsin
- Licensed Registered Nurse - 2002 to present
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