Tabitha Grant
Summary
Dynamic professional with a proven track record at Earthbound Trading, adept in customer service and team leadership. Excelled in reducing customer churn rate through effective account management and innovative sales strategies. Demonstrates exceptional problem-solving abilities and a commitment to enhancing guest relations, fostering a positive work environment, and achieving operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Sonics Drive In
03.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager, Customer Service
Patel LLc
01.2017 - 06.2020
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Sales Representative Manager
Earthbound Trading
08.2007 - 12.2012
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Established productive partnerships with distributors, extending reach into previously untapped markets.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Coordinated with other departments such as Marketing and Supply Chain Management to ensure seamless execution of sales strategies.
Hospitality Worker
The Dog House, Dog Day Care and Boarding
04.2005 - 08.2012
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
Certified Medical Coding & Billing - Medical Coding & Billing
PCI
Dallas, TX12-2006
High School Diploma -
Mesquite Academy
Mesquite, TX02-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Guest relations
- Housekeeping
- Cross-cultural sensitivity
- Reservation management
- Event planning
- Health code compliance
- Production leadership
- Concierge support
- Problem-solving
- Multitasking
- Hospitality services
Timeline
Assistant Manager, Customer Service
Patel LLc
01.2017 - 06.2020
Assistant Manager
Sonics Drive In
03.2014 - Current
Sales Representative Manager
Earthbound Trading
08.2007 - 12.2012
Hospitality Worker
The Dog House, Dog Day Care and Boarding
04.2005 - 08.2012
Certified Medical Coding & Billing - Medical Coding & Billing
PCI
High School Diploma -
Mesquite Academy
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