Tabitha Grant
Summary
Dynamic professional with a proven track record at Earthbound Trading, adept in customer service and team leadership. Excelled in reducing customer churn rate through effective account management and innovative sales strategies. Demonstrates exceptional problem-solving abilities and a commitment to enhancing guest relations, fostering a positive work environment, and achieving operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Sonics Drive In
Mesquite, TX
03.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager, Customer Service
Patel LLc
Dallas, TX
01.2017 - 06.2020
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Sales Representative Manager
Earthbound Trading
Mesquite, TX
08.2007 - 12.2012
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Established productive partnerships with distributors, extending reach into previously untapped markets.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Coordinated with other departments such as Marketing and Supply Chain Management to ensure seamless execution of sales strategies.
Hospitality Worker
The Dog House, Dog Day Care and Boarding
Rowlett, TX
04.2005 - 08.2012
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
Certified Medical Coding & Billing - Medical Coding & Billing
PCI
Dallas, TX12-2006
High School Diploma -
Mesquite Academy
Mesquite, TX02-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Guest relations
- Housekeeping
- Cross-cultural sensitivity
- Reservation management
- Event planning
- Health code compliance
- Production leadership
- Concierge support
- Problem-solving
- Multitasking
- Hospitality services
Timeline
Assistant Manager, Customer Service
Patel LLc
01.2017 - 06.2020
Assistant Manager
Sonics Drive In
03.2014 - Current
Sales Representative Manager
Earthbound Trading
08.2007 - 12.2012
Hospitality Worker
The Dog House, Dog Day Care and Boarding
04.2005 - 08.2012
Certified Medical Coding & Billing - Medical Coding & Billing
PCI
High School Diploma -
Mesquite Academy