Tabitha HAWKINS
Cleveland,TN
Summary
Proven track record in enhancing customer satisfaction and sales at Starbucks through exceptional service and hospitality expertise. Skilled in memory retention and sales techniques, skilled in fostering guest engagement and maintaining a professional appearance. Demonstrated ability to resolve issues swiftly, ensuring positive experiences and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Hamiltons
04.2023 - Current
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Starbucks
11.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Science - Veterinary Technology
Chattanooga State
Chattanooga, TN05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Sales expertise
- Sales Techniques
Timeline
Server
Hamiltons
04.2023 - Current
Barista
Starbucks
11.2021 - 04.2023
Associate of Science - Veterinary Technology
Chattanooga State
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