Tabitha Lyons
Oak Hill
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Fayetteville
02.2024 - Current
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Developed promotional strategies to attract more customers during slow periods.
- Collaborated with management to set performance goals and evaluate progress.
- Provided a warm and welcoming experience for the customers and partners.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored and maintained equipment to ensure operational efficiency.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Retail Worker
The Hive Experience
Oak Hill
01.2021 - 02.2024
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Provided training and support to new staff members.
- Maintained accurate records of all transactions using POS software systems.
- Initiated friendly conversation with customers to determine level of assistance required.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted in ringing up sales at registers and bagging merchandise.
Barista
Dunkin' Donuts
Fayetteville
01.2019 - 04.2021
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
High School Diploma -
Oak Hill High School
Oak Hill, WV05-2022
Skills
- Customer service
- Employee training
- Equipment maintenance
- Inventory management
- Team building
- Performance evaluation
- Conflict resolution
- POS systems
- Policy enforcement
- Operational efficiency
- Communication skills
- Teamwork
- Assigning work
- Strategic thinking
- Team collaboration and leadership
- Coaching and mentoring
Timeline
Shift Supervisor
Starbucks
02.2024 - Current
Retail Worker
The Hive Experience
01.2021 - 02.2024
Barista
Dunkin' Donuts
01.2019 - 04.2021
High School Diploma -
Oak Hill High School